The Shopper Experience Index 2020

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Shopper behaviours are evolving faster than ever before

The state of commerce is currently undergoing rapid transformation, and the future will be centred around human connection.

Through a global survey of more than 5,500 respondents and data from over a billion monthly shoppers and six million Influenster community members, we identified five consumer trends that are driving the world of shopping forward — some of which are now accelerating faster than ever before.

Find out how leading marketers are adapting to win over today's shoppers in the new Bazaarvoice Shopper Experience Index.

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