Essential Retail Whitepapers

Turning customer feedback into a conversation

Turning customer feedback into a conversation

Responding to reviews is a key way to establish a more personalised connection with customers.

Brought to you by
Bazaarvoice

The Shopper Experience Index 2020

The Shopper Experience Index 2020

Now more than ever, consumers have power over the state of commerce and what comes next. Find out how leading marketers are adapting to win over today's shoppers in this new Shopper Experience Index.

Brought to you by
Bazaarvoice

Marketing and Commerce: Two Worlds Collide

Marketing and Commerce: Two Worlds Collide

Gain insights into the strategy of the big four including what brands and retailers need to do to stand out and the skills needed for this new world order.

Brought to you by
ChannelAdvisor

Why Your Customers Deserve More Than Just Another Price Checker

Why Your Customers Deserve More Than Just Another Price Checker

The new generation of price-checkers promises to be affordable, flexible and durable devices with endless purposes.

Brought to you by
Elo

Put your business on top with self-service kiosks

Put your business on top with self-service kiosks

Self-service touchscreen kiosks businesses can provide a contactless service that delights customers and ensures they keep coming back. Here are six ways how self-service kiosks will boost your business.

Adapting to the changing retail landscape

Adapting to the changing retail landscape

In this white paper, Traka explores the issues facing the industry and the ways in which retailers are reacting, using the latest intelligent management solutions to not only adapt store offerings and customer service, but also thrive in this turbulent environment.

Brought to you by
Traka

Retail Attacks and API Traffic: Explore the state of  Internet Security in Retail

Retail Attacks and API Traffic: Explore the state of Internet Security in Retail

Security teams and retail professionals must constantly think outside the box to develop new ways to keep users and businesses secure and safe.

Brought to you by
Akamai, Rackspace

Key Steps to derive extra value from the labour hour

Key Steps to derive extra value from the labour hour

This report is based on research conducted by company Savanta who interviewed 1,000 consumers in the UK to learn what good customer service looks like.

Brought to you by
Reflexis

The Impact of AI and Automation on Retail Customer Experience

The Impact of AI and Automation on Retail Customer Experience

The continued woes of the UK high street, combined with fading customer loyalty, present retailers with a challenge. How will they survive, or even thrive, in these difficult circumstances?

Brought to you by
ISG

Looking Beyond the Horizon: Why Brands Sell on Amazon & Other Marketplaces

Looking Beyond the Horizon: Why Brands Sell on Amazon & Other Marketplaces

As a brand, entering the online marketplace can be a huge shift with many questions circling about why a brand would do such a thing. As marketplaces become more engrained in consumer's lives, learn why companies are making the move now more than ever.

Brought to you by
Zentail

How do CPG brands stand out amongst today's digital disruptors?

How do CPG brands stand out amongst today's digital disruptors?

Digitally-native startups have altered consumer expectations through design, marketing, and direct distribution of CPG products, slowly eroding the market share of traditional brands.

Brought to you by
LiveArea

Report: The hazards of selling to children and teenagers online

Report: The hazards of selling to children and teenagers online

Online retailers risk fines and reputational damage when selling to under 18’s

Brought to you by
VeeLoop