Flattening the queue – how to achieve seamless in-store shopping

Watch Now

To watch this webinar you’ll need an Essential Retail Magazine account. Log in or sign up for yours below.

Sign Up

Get up-to-the-minute news and opinions, plus access to a wide assortment of Essential Retail resources that will keep you current and informed.

Your password should be at least six characters long. It is case sensitive. Passwords can only consist of alphanumeric characters or ~!@#$%^&*()_-+=?.

Essential Retail collects personal information when you register for our magazine and sponsored content. We will use this information to deliver the product or service for which you are registering.

We will also share your information with the declared sponsor of any webinar, whitepaper or virtual event for which you register and this sponsor is clearly indicated on each event page. You can opt out at any time in your user account.

For more information explaining how we use your information please see our privacy policy.

By registering you agree with our terms and conditions.

No one likes queuing, even the Brits don’t really like standing around waiting for their turn, despite all the age-old joke regarding British queuing etiquette. 

In the last couple of months Covid-19 has seen shoppers having to queue just to enter a shop and that looks likely to continue as non-essential retailers begin to safely reopen on our high streets as lockdown measures are eased.

So if queueing has to be part of the “new normal” of shopping, retailers must think about improving the experience for customers once they get inside the store. From making sure their wait hasn’t been wasted by having the correct stock available; to automating the checkout so shoppers don’t have to queue yet again when they have decided to purchase. 

“Seamless” shopping is often used to describe an effective online retail journey, but in a new post-Covid retail world, customers need to ensure the physical store is easy, comfortable and safe to shop in.

In this webinar, you will learn:

  • Which technologies should retailers look to implement to create a seamless and safe shopping environment for customers.

  • How RFID can contribute to a more efficient retail store – from stock accuracy through to automated checkouts.

  • Will shoppers ever touch cash again? What is the future of payments in a post-Covid shopping world?


Gary Tattersall

Managing Director at RFKeeper

    Darren Williams

    Founder, Williams Harding Consulting

      Jan-Willem  Weggemans

      Senior Client Partner at Publicis Sapient

        Log in or Register to access this content

        Brought to you by

        Should you log in to access this content your data may be shared with the sponsor indicated above. See our privacy policy for more information.