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Empowering the connected colleague

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When UK shoppers were asked by PwC what was the most important attribute of the in-store experience, 64% responded saying a colleague with a deep knowledge of the store’s product range. This statistic only increases to over 75% when quizzing US and Chinese shoppers.

In this webinar, we’ll be joined by Dave Abbott, Head of In-store at Dune, Colin Pike, Senior Key Account Manager - Retail, Datalogic and Jacky Broomhead, Market Development Manager - Apparel at GS1 UK to discuss various technologies being used to bridge the knowledge gap between in-store and online retailing.

Key takeaways

  • How can both colleagues and technology improve the in-store customer experience?
  • What technologies are being used by retailers in store to empower their colleagues?
  • How easy are these devices to adopt by organisations?
  • The importance of being agile.
  • Why are retailers adopting Android devices over Windows?


Dave Abbott

Head of IT service delivery, Dune

    Jacky Broomhead

    Market Development Manager, Apparel , GS1 UK

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