Related to Matthew Chapman
#RetailEXPO19: Subscription models are a marketing not retail business
WufWuf chief executive Umul Ilhan believes subscription models are more akin to a marketing business than a retail operation.
#RetailEXPO19: JML boss hails cost effectiveness of TV advertising
JML’s chief executive Ken Daly says television advertising offers better return-on-investment than social channels.
#RetailEXPO19: Amazon’s Michael Hines on virtual reality’s shortcomings
Amazon’s Michael Hines says virtual reality-based innovations often fail to properly serve a customer need.
#RetailEXPO19: Moonpig places emotion at centre of brand refurb
Moonpig is in the midst of a brand refurb as it seeks to boost consideration with an appeal to emotions
#RetailEXPO19: OpenTable talks online reviews and the empowered consumer
Essential Retail talks to OpenTable about how to harness the influence of an empowered consumer.
#RetailEXPO19: Lego ‘surprised’ at profitability of stores
Lego’s experience-heavy stores are fuelling the commercial side of the business rather than acting as a loss-leader
#RetailEXPO19: River Island mulls RFID-driven tech evolution
Fashion retailer River Island is considering using RFID to improve many of its operations after a successful implementation of the technology
#RetailEXPO19: Alibaba on moving beyond omnichannel with Fresh Hippo
Alibaba’s David Lloyd claims the creation of its Fresh Hippo retail experience in China truly offers consumers what they want.
#RetailEXPO19: Justin King rejects talk of ‘retailpocalypse’
Former Sainsbury’s boss Justin King is bullish about the future of the retail industry despite headwinds
Whitbread on navigating major supply chain transformation
Essential Retail talks with Simon Leigh, procurement and supply chain director for Whitbread, about transforming the hospitality group’s supply chain.
Facial recognition in retail and its implications
Facial recognition is quietly being trialled by a number of retailers to cut out shoplifting, but will the general public accept it?
Why are retailers shunning celebrities for the ‘micro influencer’?
A power shift is happening within social media as brands realise celebrity influencers are not giving them the returns they could get elsewhere.
Birchbox’s MD on laying the foundations for a personalisation drive
Essential Retail catches up with Birchbox to learn more about its journey to true personalisation online.
Machines v humanity: the ethical challenges behind AI
The unveiling of Google’s Duplex technology has raised important ethical questions about how far artificial intelligence (AI) technology should be taken.
#RBTE2018: Ken Hughes and the ‘blue dot consumer’
Consumer behaviour expert Ken Hughes believes retailers need to cater for a shopper that demands everything on their own terms.
