Lynda Relph-Knight

A mixture of design and technology changes are helping shoppers to feel safe as stores finally reopen. But only time will tell which changes become permanent.

Virtual queues, real-time counting software and mobile payments are just some of the innovations shops are introducing to navigate reopening

John Lewis shops closed due to Covid-19 are set to open in stages, with virtual queueing, returns drop boxes and car-park click & collect potentially in pipeline.