Editor, Essential Retail
Related to Caroline Baldwin
Tesco pulls the plug on Tesco Direct
Tesco has decided to close unprofitable non-food website, Tesco Direct.
Interview: Holland & Barrett on leveraging loyalty data
Emma Mead, group digital director at Holland & Barrett, talks to Essential Retail about how the retailer is using loyalty data to improve store layout.
Retail Ramble podcast: Rituals on taking in-store CX online
Essential Retail chats to Rituals and Salesforce about replicating in-store customer service online.
Big Interview: Majestic MD on delighting customers through personalisation
Majestic Wines MC, Josh Lincoln, shares details on the painful replatform of its website, which finally allows the retailer to start creating fun new features for customers centred around personalisation.
Adobe buys Magento for $1.7bn
Adobe bolsters its retail offering by acquiring Magento Commerce for $1.68bn.
JD.com deploys AR beauty mirror into bricks & mortar
JD.com is taking its augmented reality beauty product offline into Walmart and Carslan
Bicester Village partners with Alipay
Chinese tourists can use Alipay’s mobile wallet to shop at all nine Bicester Village outlets in Europe.
Feelunique partners with beauty review platform Veleza
Feelunique launches user-generated content through a partnership with a beauty product review platform called Veleza.
Transformation time for Majestic's B2B arm
Majestic’s commercial arm will begin its digital transformation using data to aid its bar and restaurant business
McArthurGlen appoints Whitbread IT exec to CIO
McArthurGlen’s newly-created CIO role goes to former Whitbread and Argos techy Phil Parry.
Holland & Barrett hires Starcount to transform loyalty
Holland & Barrett turns to Dunn and Humbry’s new customer insights company to help improve its use of customer data.
Google reveals natural sounding voice AI, called Duplex
Google creates voice AI which sounds as natural as a human conversation.
#RBTE2018: Tokinomo wins Innovation and Trail Awards
Motion sensor in-store advertising solution, Tokinomo, wins RBTE's Innovation Awards
