Editor, Essential Retail
Related to Caroline Baldwin
Boots to trade on Alibaba’s Tmall marketplace
Boots will begin selling its beauty products to Chinese customers on Alibaba’s Tmall online platform
Digital transformation needs a purpose, says Kingfisher CEO
Kingfisher boss, Veronique Laury, says digital transformation isn’t all about the numbers, but ensuring the business has a reason to exist.
Tesco reveals Jack’s Shop Smart mobile app for discount store launch
Tesco is offering customers a mobile app to speed up the check-out process at its new Jack’s discount store.
Waitrose trials two-hour delivery
Waitrose partners with On The Dot to offer customers two-hour delivery.
Analysis: The rise of subscription boxes
The subscription boxes are forecast to become a £1 billion market by 2020, according to a report from Royal Mail. Essential Retail takes a look at this booming area of eCommerce.
Retail Ramble podcast: Kingfisher on how to become a sustainable business
Essential Retail talks to Kingfisher about using technology to become a more sustainable business.
Card payments now account for over 75% of retail sales
Over three-quarters of all UK retail sales are now paid for with card.
Matalan to run eCommerce student placement scheme
Matalan plans to up its digital skills capabilities with a dedicated internship for university graduates.
How to Deliver a Truly Connected Customer Journey
Today’s digital-savvy customers expect to be able to buy on their terms - how they want and whenever they want.
Debenhams on creating customer service driven click & collect
Debenhams speaks ato Essential Retail about how it has transformed its click & collect operation to become more focused on improving customer service.
Retail Ramble podcast: The 3 Rs of Retail Robotics
Essential Retail chats with Forrester about how retailers can capitalise on the rise of robots.
Farfetch reveals start-ups from Dream Assembly accelerator
Farfetch is working with 11 start-ups it has found through its internal accelerator programme launched earlier this year.
Moss Bros. allows customers to pay post-purchase
Moss Bros. is the latest retailer to partner with Klarna to allow customers to pay for the items up to 14 days later.
