Editor, Essential Retail
Related to Caroline Baldwin
Online drives Next’s half-year profitability
Bricks and mortar sales drop, but eCommerce sales increased to £1bn driving half-year profits for Next.
Starbucks offers Chinese customers voice ordering
Starbucks and Alibaba team up to offer voice ordering and delivery.
Retail Ramble podcast: Cooking up a storm with Gousto
Essential Retail chats to Gousto CEO, Timo Boldt, at the recipe box company's new headquarters
Uniqlo to sell clothing made from plastic bottles
Uniqlo reveals its latest sustainability commitments, by recycling plastic PET bottles into polyester fibres.
Retail Ramble podcast: A tour of Microsoft’s London flagship
Essential Retail receives a guided tour of Microsoft’s new London flagship on Oxford Circus.
Breakfast Briefing: Securing and optimising customer experience in a digital world
Join us for breakfast and some insightful conversations around how to create excellent digitally-inspired customer experience while also being mindful of security in today’s digital world
Microsoft offers free technology in fashion workshops
Microsoft and London College of Fashion UAL team up to deliver fash-tech workshops at the Microsoft London flagship store.
Halfords deploys tech to support customer service centres
Halfords is partnering with 8x8 to support over 4,000 of its customer service employees.
Retail Ramble podcast: Subscription snacking – a spotlight on Graze
Essential Retail catches up with the Graze team to learn about its plans for the future.
Zalando pilots warehouse robots to pick shoe orders
After a successful trial Zalando is piloting eight TORU robots to pick and pack shoe boxes at its Lahr DC.
Retail Ramble podcast: Kipling on hitting the millennial sweet spot
Kipling chats about its new Regent Street store and how it is trying to attract more millennial and Gen Z shoppers.
Retail Ramble podcast: How to build winning stores in a digital world
How do retailers build stores in a digital world? We quiz Tim Mason and Miya Knights to find out.
Click but don’t collect: 1 in 7 UK shoppers fail to collect parcels
Retailers need to make the click & collect experience more exciting as 15% UK click & collect shoppers are failing to pick up £228m worth of parcels every year.
Adidas pilots Zalando fulfilment in Paris
Customers placing same- or next-day orders on Adidas.fr will have their goods fulfilled by Zalando.
Feelunique partners with Zalando to boost beauty marketplace
Feelunique is supplying Zalando with new and exclusive beauty brands to the fashion e-tailer's marketplace.
