Editor, Essential Retail
Related to Caroline Baldwin
Retail Ramble podcast: #Shoptalk19 debrief with IGD
Essential Retail and IGD discuss the hot topics from Shoptalk 2019.
Barclaycard offers retailers Alipay API
Retailers using Barclaycard payment processing will soon be able to accept Alipay payments.
Hawes & Curtis introduces mobile POS
Hawes & Curtis is rolling out iPad point-of-sale technology to provide stores with more flexibility.
Retail Ramble podcast: Touring Vodafone’s new customer hub
Essential Retail takes a look around Vodafone’s new customer hub on Oxford Street.
Eve losses deepen but progress made with rebuild strategy
Online mattress retailer Eve Sleep losses hit £20m, but the new CEO reassures turnaround plan is making good progress.
Natwest launches biometric bank card
Natwest is piloting a biometric fingerprint bank card with 200 select customers.
Pets at Home sees decline in customer call centre queries post CX tech deployment
Pets at Home deploys sentiment technology to ease pressure on call centres.
#Shoptalk19: How can KFC be more RED?
KFC’s CDO describes how KFC is leveraging digital and advertising to become more RED – relevant, easy and distinctive.
#Shoptalk19: Celebrate failure and your data scientists, says Stitch Fix
Subscription fashion business Stitch Fix believes data scientists are key to differentiate your retail business.
Retail Ramble podcast: Interview with Eve Sleep CEO & CMO
Essential Retail chats with Eve Sleep’s new CEO and CMO to learn about the new strategic vision for the company.
#Shoptalk19: Mattel responds to Toys R Us closures with eCommerce and localised growth
Mattel’s president and COO describes how the demise of Toys R Us impacted sales, so the toy manufacturer had develop new avenues for revenue.
#Shoptalk19: Retailers need to help customers understand AI and data, says Ahold Delhaize CEO
Retailers need to be more transparent and help customers overcome ethical concerns surrounding AI and data use.
#Shoptalk19: Macy’s to roll out in-store fragrance finder
Macy’s is about to roll out a number of in-store displays which mirror how customers shop for fragrances online by scent rather than brand.
Amazon ditches the Dash Button
Amazon stops selling its replenishment Dash Buttons.
