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Walmart implements staff scheduling system powered by JDA

Walmart has rolled out a new workplace scheduling system to 4,600 stores. The solution from JDA will also its 1.1 million store associates view their schedules as well as swap and pick-up new shifts.

The solution is powered by JDA Workforce Management and claims to improve scheduling accuracy by accounting for the demands of each store. The retailer worked with JDA Consulting Services and its partner REPL to create a system which saves managers time when creating schedules as well as providing real-time visibility. Meanwhile store associates can self-service their own shift patterns.

“Our goal has always been to exceed customers’ expectations when they shop, and having our associates in the right place at the right time is the cornerstone to enabling that seamless experience every time,” said Rory Graham, senior director workforce management at Walmart. “Our collaboration with JDA has been an important part of implementing our new scheduling system for associates, which is helping provide predictable and flexible scheduling options.”

Girish Rishi, chief executive officer, JDA, added: “Walmart has put a stake in the ground with an advanced workforce scheduling system that expertly adapts to store – and associate – needs, and we look forward to supporting their journey in the years to come.”

Earlier this year, Walmart announced its intention to invest $11 billion in its store estate over the next 12 months as it shifts the focus of its physical units into being a more integrated part of the group’s developing multichannel model.

This involves as many as 500 stores being redesigned with a greater emphasis on technology through the introduction of a serious level of automation that will enable the stores to more efficiently handle inventory and also become online fulfilment and delivery hubs.

Meanwhile, the retailer has appointed Suresh Kumar to the dual role of chief technology officer and chief development officer. He will report directly to president and CEO, Doug McMilon.