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Tesco says Twitter account issues fixed after apparent hack

Tesco’s official Twitter account was subject to some unusual behaviour yesterday (24 June) evening, with social media users suggesting it had been hacked.

For approximately two hours, @Tesco apparently morphed into a fake Bill Gates account – with the feed containing an image of the technology entrepreneur and philanthropist, a link to National Geographic magazine article on toilets, and a pinned tweet encouraging people to invest in Bitcoin.

The Twitter handle was changed to @BillGatesMsc, and whoever had control of the account under that guise started answering customer queries and asking for their personal details.

At around 10pm, the @TescoNews account tweeted that it was looking to address the matter, and the unusual and off-brand posts were soon deleted from the account’s feed.

“We are aware of some issues with our @Tesco account and are urgently resolving the situation. If you need to contact us in the meantime please visit https://www.tesco.com/help/contact/  for alternative ways to get in touch,” Tesco said via its @TescoNews page at the time.

In a separate statement to Essential Retail on Tuesday morning, a Tesco spokesperson claimed the issues have now been resolved, but no details have been provided about what caused the incident on the account which is followed by 548,000 Twitter users. 

No new tweets had been posted on the @Tesco account on Tuesday morning at the time this story was published.

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