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Target apologises after 'internal technology issue' shuts down tills

Tills in Target stores across the US are back up and running again after technology problems on Saturday (15 June) caused an outage lasting approximately two hours.

Target is one of the largest retailers in the US, and was obliged to issue a statement of apology and explanation over the weekend after what it described as an “internal technology issue” stopped tills from operating.

Problems struck on Saturday evening, with the 1,800-strong general merchandise chain’s Twitter team acknowledging at 8.08pm on Twitter that its tech department was aware of the glitch and troubleshooting accordingly. The malfunction caused a standstill in stores across the country.

“Our technology team worked quickly to identify and fix the issue, and we apologise for the inconvenience and frustration this caused for our guests,” Target said in a statement.

Back in 2013 Target’s point of sale was targeted by hackers in what resulted in a huge data breach impacting 40 million customers and costing the business $39 million in settlement fees. CIO Mike McNamara has previously described the incident as the reason Target was considered “a poster child for data breaches”, but the company has since invested heavily in technology and cybersecurity to build its defences.

However, there is no indication this weekend’s shutdown was caused by anything sinister.

“After an initial but thorough review, we can confirm that this was not a data breach or security-related issue, and no guest information was compromised at any time,” said the official statement.

“We appreciate all of our store team members who worked quickly to assist guests and thank everyone involved for their patience.”

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