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SquareTrade announces MediaMarkt mobile device care partnership

MediaMarkt has partnered with Insurtech firm, SquareTrade, to offer its customers mobile device protection services in Spain and Portugal.

SquareTrade’s tech allows the European retailer to provide "an easy and hassle-free digital claims experience". They can also get support in-store with filing a claim or cancelling a plan. 

The move has also increased the flexibility of MediaMarkt’s policy offerings, allowing customers to choose monthly billing options rather than being tied to fixed annual plans, and opt for new services such as next-day device replacement anywhere in the EU.

 “This partnership brings our innovative services to new regions and we are thrilled to enhance the insurance experience for its customers,” says Kevin Gillan, MD of Europe at SquareTrade. 

“On average, our sales are 35-40% higher in December, making this period critical for differentiation and the ability to offer an exceptional experience. We’ve made excellent progress in our first few months of partnership with MediaMarkt – allowing them to offer flexible plans to suit all eventualities and driving real value. Now we’re gearing up for the festive season, and look forward to helping MediaMarkt to raise the bar even further in terms of the quality of customer experience it offers.”

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