Shop Direct outsources returns management at Raven Mill

Shop Direct has agreed for Clipper Logistics to provide returns management and pre-retail services at its facility in Raven Mill near Oldham in Greater Manchester.

The premises are to be leased to Clipper, with the initial contract for a term of five years starting on 1 July 2019 covering the employment of approximately 400 Shop Direct personnel.

Shop Direct personnel based at the Raven Mill site will transfer to Clipper Logistics’ employment under TUPE. Clipper Logistics will operate returns and pre-retail services on behalf of the and Littlewoods owner at the Raven Mill site until these activities migrate to the retail group’s new east midlands fulfilment centre in 2021.

After the move to the east midlands, Clipper plans longer-term expansion of operations at Raven Mill. It is expected to become a multi-user returns and pre-retail support centre operating seven days a week, with other retail customers joining the site.

At that time several of Shop Direct’s specialist returns management services will also transfer to Clipper’s returns site at Swadlincote in Derbyshire.

Shop Direct CEO, Henry Birch, commented: “The agreement represents a positive outcome for our colleagues at Raven Mill.”

Steve Parkin, executive chairman of Clipper, added: “This contract win is significant for Clipper, adding one of the UK’s leading pureplay digital retailers to our roster of best in class retail operators.”

Shop Direct is set to rebrand to The Very Group later this year.

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