Pets at Home takes stake in pet-sitting service

Pets at Home has taken a stake in online pet-sitting service, as it ramps up its commitment to additional services to support its traditional retail operation.

Tailster, which provides dog walking, kennel and cattery services, has 26,000 registered carers, and offers users the opportunity to track their pets’ using GPS and a mobile app.

As part of the investment in the company, Pets at Home will now offer Tailster’s services to those who are part of its growing VIP loyalty scheme customers. The programme currently has 4.4 million active members.

The size of Pets at Home’s investment has not been revealed at this stage, but it says the pet-sitting market is worth circa £1 billion a year and growing fast – more so than the pet accessories sector.

Pets at Home ultimately wants to generate 50% of its revenue from pet services, as it continues its evolution from retailer to what it describes as a “one-stop shop for pet families” that includes a burgeoning veterinary business.

Peter Pritchard, CEO of Pets at Home, called the investment “a win-win deal, good for both businesses but especially good for owners searching for someone they can trust to look after their much-loved pet”.

Indy Sangha, Tailster CEO, added: “Not only do the team at Pets at Home share our vision about how we can bring our services to UK pet owners and drive the growth of our business, but they also share many of our values of putting pets first, and the customer at the heart of what we do.

“This was really important to the Tailster team and I’m delighted that we’ve been able to partner with a business that is a great fit for us, what we do and our ambitions for the future."

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