Essential Retail News

Chatbots expected to drive $7.3bn in retail sales in 2019

Chatbots expected to drive $7.3bn in retail sales in 2019

Juniper Research says global retail sales resulting from chatbot-based interactions will reach $112 billion by 2023, up from $7.3 billion this year.

Joules appoints Asda's Nick Jones as new CEO

Joules appoints Asda's Nick Jones as new CEO

Asda executive board member Nick Jones named as Colin Porter's successor at helm of fashion retailer Joules.

#RetailEXPO: Retail is still incredibly exciting, says Simon Calver

#RetailEXPO: Retail is still incredibly exciting, says Simon Calver

Retail is facing headwinds but former LoveFilm CEO, Simon Calver, believes technology is presenting small innovators with the opportunity to develop exciting propositions that can beat the large organisations.

Pets at Home launches interactive store of the future

Pets at Home launches interactive store of the future

Pets at Home unveils a new store format in its Stockport and Chesterfield as part of a million-pound makeover.

Lidl apologises after card outage in UK and Ireland stores

Lidl apologises after card outage in UK and Ireland stores

Lidl says card payments are working in its stores after suffering an outage on Thursday evening.

#RetailEXPO19: Robots to take – but also create – jobs on the high street

#RetailEXPO19: Robots to take – but also create – jobs on the high street

In a panel titled ‘Will robots replace humans in retail?’, three industry experts debated how essential AI, automation and robotics will be to the retail industry and discussed how robots will change the role of the human.

Ikea names new UK & Ireland country retail manager

Ikea names new UK & Ireland country retail manager

Ikea appoints Peter Jelkeby as country retail manager to lead the UK and Ireland business.

#RetailEXPO19: Expert panel declares industry and country unprepared for PSD2

#RetailEXPO19: Expert panel declares industry and country unprepared for PSD2

At RetailEXPO in Olympia, London, on May 1 2019, a panel of experts discussed the latest edition of the Payment Services Directive (PSD2) due to become law in September 2019 and unanimously agreed that both the industry and the country are not ready for PSD2.

#RetailEXPO19: Subscription models are a marketing not retail business

#RetailEXPO19: Subscription models are a marketing not retail business

WufWuf chief executive Umul Ilhan believes subscription models are more akin to a marketing business than a retail operation.

#RetailEXPO19: JML boss hails cost effectiveness of TV advertising

#RetailEXPO19: JML boss hails cost effectiveness of TV advertising

JML’s chief executive Ken Daly says television advertising offers better return-on-investment than social channels.

#RetailEXPO19: Halfords app revolutionises area manager store visits

#RetailEXPO19: Halfords app revolutionises area manager store visits

Adoption of a visits app has massively improved the efficiency of area managers at Halfords when undertaking their regular visits to stores within their regions

#RetailEXPO19: Digital helping Costa Coffee reimagine employee learning

#RetailEXPO19: Digital helping Costa Coffee reimagine employee learning

Costa Coffee is utilising digital technology and social media to change the way it handles staff learning

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