Essential Retail News

#NRF2020: How American Girl and Drybar engage customers using micro experiences

#NRF2020: How American Girl and Drybar engage customers using micro experiences

American Girl and Drybar discuss using data to create micro experiences that put customer needs at the heart of the experience.

#NRF2020: Insourcing enables retail technology deployment at speed

#NRF2020: Insourcing enables retail technology deployment at speed

By insourcing their technology development both Target and Lowe’s are now able to introduce new solutions at unprecedented speed and with greater cost efficiency.

#NRf2020: Wayfair’s journey to 3D imagery

#NRf2020: Wayfair’s journey to 3D imagery

Wayfair’s use of 3D imagery has got so good, the head of the project can’t even tell the difference between studio photographs and 3D rendered images anymore.

Asda ditches meat and fish counters in format change

Asda ditches meat and fish counters in format change

New food-to-go offer for Asda shoppers as meat and fish counters axed

Benefit Cosmetics rehydrates customers during Dry January

Benefit Cosmetics rehydrates customers during Dry January

Benefit Cosmetics pop-up seeks to help customers through the dark days of winter

#NRF2020: Stitch Fix denies that ‘direct buy’ launch is to keep shareholders happy

#NRF2020: Stitch Fix denies that ‘direct buy’ launch is to keep shareholders happy

Stitch Fix president and COO, Mike Smith, told NRF Big Show audience that its new ‘direct buy’ programme is about improving customer experience, not satisfying shareholders.

#NRF2020: Care needed introducing AI and ML

#NRF2020: Care needed introducing AI and ML

Although there is little doubt about the far-reaching potential impact of AI and ML on retail businesses care has to be taken with its introduction.

#NRF2020: How Target bolstered its security after retail’s biggest breach

#NRF2020: How Target bolstered its security after retail’s biggest breach

Three chief information security officers (CISOs) discuss collaboration and the skills gap in retail cybersecurity.

#NRF2020: Clean data is absolutely vital to gaining insights

#NRF2020: Clean data is absolutely vital to gaining insights

Utilising data to gain insights is critical to all retailers but the effort can be wasted if the data itself is not clean

#NRF2020: NRF declares 'retail is dead' narrative untrue

#NRF2020: NRF declares 'retail is dead' narrative untrue

NRF 2020 Vision Retail’s Big Show opened on Sunday January 12 in New York City with an uplifting message of opportunity and positivity, delivered by NRF chairman, Chris Baldwin.

#NRF2020: Successful retailers will have a physical presence, says Starbucks

#NRF2020: Successful retailers will have a physical presence, says Starbucks

Starbuck CEO talks about using technology and data to enhance human connections while ensuring digital is not deployed at the expense of the in-store experience.

#NRF2020: How Target simplified its loyalty scheme and gained 50m users

#NRF2020: How Target simplified its loyalty scheme and gained 50m users

Target describes its loyalty journey to combine multiple reward schemes into one simple app – Target Circle