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M&S upgrades staff scheduling for 80,000-strong workforce

Marks & Spencer has announced it is using JDA’s workforce management solution to schedule its 80,000 store staff. Along with ecosystem provider, REPL, JDA has digitised the shift management across all of the retailer’s 700 stores.

M&S is also one of JDA’s first clients to leverage Microsoft Teams which allows staff to swap shifts and make time-off requests via desktop and mobile.

“It’s absolutely critical that we have our colleagues focused on serving customers, with the right people doing the right job at the right time, ultimately improving the customer experience,” said Sacha Berendji, retail, operations and property director, M&S.

“Working with JDA and key ecosystem partners, we now have a powerful, efficient, insight-driven advanced scheduling system in place that allows us to be more agile in the way we run our store operations.” 

Chris Love, managing partner at REPL, added: “In line with M&S’s digital-first strategy, we created development services to integrate JDA Workforce Management with the Microsoft Teams interface to allow shift information to be synced up with Teams in near real-time.

“This is significant as each store has an average of 80-100 employees with an average of 300 shifts per week, and 10 to 20 shift changes per store per day. This has been a very exciting project for us, and the end result has been testament to the collaboration between us, Microsoft Teams, JDA and M&S.”