M&S says card payment glitch has been resolved

Marks & Spencer (M&S) said this morning that its UK stores are trading as normal again after what was described as “a technical glitch” prevented a quarter of its stores from taking card payments throughout Tuesday.

Customers were entering stores, picking their items and often queuing up before being told that card machines were not working, although M&S said it was putting up local notices in the stores impacted by the problem.

Although acknowledging there could still be limited problems in isolated stores, a statement from the retailer this morning said: “The issue has now been resolved and affected stores are trading as normal this morning.

“We would like to thank our customers for their patience and cooperation yesterday.”

The M&S team were working throughout Tuesday to rectify the issue – the root causes of which have not been revealed. The retailer operates 1,035 UK stores, meaning circa 260 stores would have been impacted by the tech problems.

A source close to the situation said: “Stores were sent a fix at 18:42 on Tuesday on how to resolve the issue with pin pads.

“At 21:08 they sent another update, with a list of priority high risk stores they were supporting.”

In June, global card scheme Visa reported a 24-hour “technical issue” which prevented consumers from making transactions. Retailers, including Tesco and Sainsbury’s, experienced payment machine failure during that time with the card company later saying it was caused by a data centre malfunction.

Yesterday’s issues appear to have been isolated to M&S, and a process of talking to its suppliers and payments partners will inevitably be the next step for the retailer as it looks to identify why the problems occurred.

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