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Moss Bros. allows customers to pay post-purchase

Moss Bros. has announced that online shoppers can now buy items and pay for them up to 14 days later.

Customers shopping online with Moss Bros. are now able to try their purchases on in the comfort of their own home before committing to buying them. Shoppers can take up to 14 days to pay, with no interest or fees, thanks to a partnership with Klarna.

“We’re constantly on the lookout for new ways to provide our customers with a better experience throughout their entire purchasing journey, and payments are an intrinsic part of this,” said Matt Henton, head of eCommerce at Moss Bros.

“The key benefit of Pay later is clear – we can now let shoppers buy several items, try goods on at home and return what they don't want, with no money exchanging hands until they’re happy. We’re really looking forward to working with Klarna and improving the online payments process for our customers, while boosting their purchase power and providing more choice at the checkout.”

Moss Bros. has become the latest in a series of high street names to partner with the Swedish bank, with The Fragrance Shop announcing a similar offering last week. Other retailers recognising the value of offering a pay later option include Asos, Schuh, Miss Selfridge, Topshop and Skinny Dip.

Luke Griffiths, Klarna’s UK GM, added: “Allowing consumers to try before they buy is just one of the ways we aim to make online shopping a smoother and more convenient experience. As the retail landscape evolves, especially in fashion, our partnership with Moss Bros. shows their strong commitment to providing the best service for their customers in an increasingly competitive environment.”

According to Brightpearl, online returns are plaguing the retail industry. Recent statistics state that 40% of retailers have noticed an increase in returns over the last year, while 30% of all products ordered online are returned. What's more, over half (52%) of retailers say their profits are “severely impacted” by the process of managing those transactions. Apparently, shoppers in the North East of England are most likely to buy multiple items with the intention of returning.

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