Lidl apologises after card outage in UK and Ireland stores

Supermarket chain Lidl’s Great Britain and Ireland arms have said that card payments are working as normal again after an outage left the retailer unable to take non-cash transactions in its stores on Thursday evening.

Described as a “technical issue”, the retailer said on Twitter around 19:53 on Thursday that it was unable to accept card payments in any of its UK stores. In Ireland, Lidl acknowledged the issue an hour later but had said the issue was resolved by around 21:30.

Many customers were turned away at the till during the outage, with some complaining that there was a lack of information in stores, meaning they queued at the tills before being told they could not complete their purchase.

“Huge apologies again about yesterday evening’s card payment outage,” the Lidl GB Twitter account said on Friday morning.

“Card machines are now back running as normal and apologies again for any inconvenience caused.”

It added: “Finally, we’d also like to give a huge thanks to all our colleagues in stores for working tirelessly to help customers throughout the outage. You’re all awesome.”

In Ireland, Lidl suggested the outage was part of a wider network problem affecting other businesses in the area. There were reports on social media that McDonald’s and KFC were among the chains encountering issues with card payments.

“Similar to other retailers, we are aware of a temporary problem with our card main machines in store, they’re currently only accepting chip & PIN and no contactless,” explained the Lidl Ireland Twitter account, before the problems were rectified.

Essential Retail has contacted Lidl UK and some of its technology suppliers for further information.