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Krispy Kreme going paperless with new HR platform

Doughnuts and coffee chain Krispy Kreme’s UK operation is introducing a new “one sign-in” digital platform for human resources (HR) and workplace administration.

The digitisation of the workplace in retail is impacting many levels of an organisation, and HR is not exempt – with new digital tools available to host internal staff documents and share company information.

And after trialling a new system within its recently opened Ireland business, Krispy Kreme will launch the solution across its UK business from June. It involves placing staff learning, training, internal communications, rotas, and payroll preparation on one platform, and making it available to all staff with varying permissions for access.

A staff performance module will be added to the system later in the year, and Nicky Prangley, HR service manager at Krispy Kreme, told Essential Retail the system “has a Facebook feel to it” and is part of wider moves at the business to modernise internal communications.

“It’s a one sign-in platform which will have our payroll, rotas, comms, performance management, surveys, documents for our policies, people directory, maps of stores – everything,” she explained.

“And every single team member will have access to this because it’s where they will check their rotas and payslips – and it looks great on mobile so it’s something you have with you.”

Managers can access the system to build their rotas each week, and there is also an early-access function, enabling Krispy Kreme to provide the platform to new recruits before they have started their careers at the company. The idea being people can get up to speed quicker with company policies, rather than sitting in lengthy induction meetings when they arrive at the business.

UK-based business Element Suite is the company providing the technology and system to Krispy Kreme.

Steve Elcock, CEO of Element Suite, said the technology his company offers is suitable for the modern workplace and favoured by staff entering today’s workforce, who are used to running their lives through their smartphones.

“In this increasingly competitive job market, retailers must embrace mobile technologies to create an engaging and tailored work journey for employees to thrive and be productive in their jobs,” he noted.

“The relentless influence of mobile technology in all parts of our personal life has created a culture of high technology expectations within the workplace. Retail employees expect self-service features and convenience via their mobile devices – including access to view and update their personal information, visibility of their rota, holiday allowance, learning roadmap, payslip, and much more.”

Krispy Kreme also introduced messaging service Yapster for internal communications in 2018. The system is used as a platform for two-way communication between the support officer and front-line staff, and allows for employees and managers to share success stories, queries and news about their individual stores across the wider organisation.

Prangley said: “My plan is that Element Suite will be much more internal comms and corporate information, and I want Yapster to remain the fun platform where we would celebrate success, message each other, and post news and fun comments.”

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