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KFC goes back to Bidvest following chicken shortage crisis

Fast food chain KFC will start to work with former food distribution partner Bidvest Logistics again, after problems with new partners DHL and Quick Service Logistics (QSL) caused hundreds of restaurants to close last month due to lack of availability.

As of 26 March 2018, Bidvest will supply up to 350 of KFC’s restaurants based in the north of the UK, as the chain looks to move on from its chicken crisis.

The partnership has been renewed after “operational issues”, at one stage, resulted in only 254 of KFC’s 900 restaurants across the UK and Ireland remaining open. The chicken shortage, which prompted KFC to run a live website feed showcasing which restaurants were available to customers, caused trade union GMB to call DHL “a shambles” and accuse the company of “penny-pinching”.

Paul Whyte, business unit director for shared user at Bidvest, commented: “We are delighted to welcome KFC back to Bidvest Logistics.

“As the UK’s leading foodservice logistics specialist we understand the complexities of delivering fresh chicken. KFC is a valued customer and we will provide them with a seamless return to our network.”

A KFC spokesperson said the company was focused on avoiding further disruption.

"With that in mind, the decision has been taken in conjunction with QSL and DHL to revert the distribution contract for up to 350 of our restaurants in the north of the UK back to Bidvest Logistics,” they explained.

"We've been working hard to resolve the present situation with QSL and DHL. This decision will ease pressure at DHL's Rugby depot, to help get our restaurants back to normal as quickly as possible."

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