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Harvey Nichols names Borlin as new group IT director

Harvey Nichols has appointed Marcel Borlin as group IT director, as the luxury department store chain continues to invest in tech-enabled change across its business.

Borlin has joined Harvey Nichols from Carpetright, where he was CTO for the last three years. Prior to that he was group head of IT at the floorings retailer, spending almost five years at the business in total during a period of significant transition for the organisation.

While at Carpetright, Borlin oversaw the technology function of the business as it downsized its store estate, went through a company voluntary agreement (CVS) process, and – last month – reached an agreement to sell up to largest investor Meditor, for £15 million.

In the latter years, Borlin was responsible for implementing Microsoft Dynamics 365 to replace a legacy ERP system, while moves have been made recently to develop a new CRM system to support the retailer’s rationalised estate.

Harvey Nichols, too, is evolving with the times, as well as making several changes within its senior team in the last 18 months. Former deputy chair and CEO, Stacey Cartwright, left the business in April 2018 – and Daniela Rinaldi, who has been running the business alongside co-COO Manju Malhotra since that time, recently announced her departure.

As previously reported, the department store group is in the early stages of a partnership with online luxury marketplace Farfetch, using its eCommerce and logistics expertise to support global online retail operations.

Results announced in the summer revealed that Harvey Nichols Group revenue in the 12 months to the end of March increased by 9% year on year to £229 million, while pre-tax profit was up by £1.6 million to £2.7 million.