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Hackett deploys new workforce management technology

Men’s fashion brand Hackett has reported multiple business benefits after introducing a new workforce management system.

The company said the new technology has helped standardise its staff scheduling processes and it is also used to set the workforce targets and motivate the sales team.

The system chosen by Hackett is from UK-based vendor, StoreForce, and it uses real-time store sales data to identify individual stores’ weekly top 20 trading hours. The solution also tracks the sales performance of individual members of the sales team, combining these multiple data sets to automatically create staff scheduling that ensures the most effective people are on the shop floor at peak times.

Nik Porter, head of retail for northern and central Europe at Hackett, said: “The biggest difference since we started working with StoreForce is the improved trading culture.

“We have a sales team that is incredibly dedicated and loves the Hackett brand, but in some areas may have been a little commercially unaware. The StoreForce solution has changed all that, bringing everyone up to speed.”

As part of the partnership, StoreForce helped train the Hackett team in using the new system and offered additional consultancy.

Other features of the technology include its ability to set hourly targets both for individual staff and stores, with the information visible to the whole workforce via a smartphone app dashboard. The system will highlight in green, amber or red, respectively, all achieved, nearly achieved and missed targets.

Hackett store sales team members can also see results for other branches, adding a competitive and motivational aspect to the solution.

Chris Noble, director at StoreForce, commented: “To truly innovate where employee management is concerned, retailers need to look beyond head count or task management and build a true picture so they can take the guesswork out of scheduling staffing levels by using real-time data about individual store turnover and the effectiveness of individual sales staff."

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