Dunkin' Donuts appoints new IT store systems boss

Dunkin' Brands – the parent company of quick service restaurant chain Dunkin’ and ice cream retailer Baskin-Robbins – has a new vice president for IT store systems.

The company, which has more than 21,000 points of distribution in more than 60 countries, including the UK, has promoted its senior director of store systems, Gagan Sinha, to the role.

Sinha will have responsibility for all aspects of in-store technology for both Dunkin' – until last year known officially as Dunkin’ Donuts – and Baskin-Robbins, which includes the continued rollout of the internal ‘Dunkin' Brands' Retail Systems Vendor Programme', known as RSVP, and various other tech-fuelled projects.

Much of the work is focused on Dunkin's “next-generation design” restaurants, including the deployment of digital drive-thru menu boards, order confirmation boards, and kiosks, as well as looking at emerging technologies that might make a difference to operations in the future.

Sinha will report to Jack Clare, CIO of Dunkin' Brands, who said: "Over the past four years, Gagan has helped Dunkin' Brands deploy leading-edge technologies to improve the guest experience and franchisee profitability, including the critical PoS and back-office initiatives for both Dunkin' and Baskin-Robbins.

“Gagan is a proven, experienced leader in transforming global retail store systems and will continue to play a key role in implementing the strategic IT solutions that will contribute to the company's success and growth around the world."

Before arriving at Dunkin' Brands in 2016, Sinha was a director in the store systems practice at integrator OLR, were he was responsible for all aspects of the company's Oracle Micros practice, including market analysis, strategy and growth initiatives.

Previously as consulting practice manager at Oracle, Sinha had responsibility for both the retail store systems and loss prevention consulting teams, overseeing a team of 30+ professionals across the globe. For six years Sinha worked at Micros, prior to its acquisition by Oracle in 2014.