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Dune promotes Abbott to head of IT service delivery

Shoe retailer Dune Group has promoted head of in-store technology, Dave Abbott, to the role of head of IT service delivery.

A regular face on the retail technology conference circuit in recent years, including participating in RBTE and Essential Retail’s roundtable events, Abbott’s role gives him wider scope to get involved in key IT projects and tech deployments across the business.

His previous main responsibilities of looking after products such as Walkbase and Rotageek remain, but the new position will see him overseeing Dune’s IT service proposition – from managing the support team to overseeing the organisation’s various software-as-a-service solutions. He will look at new opportunities across the business that might boost efficiency, as well as identify training needs for the retailer to help deliver business strategy.

Abbott now reports directly to Dune IT director, Cecile Delforge, working closely with head of IT business systems and The Retail Expo steering committee member, Nick Wilson, on relevant roll-outs and ERP & point of sale advancements.

"I'm really looking forward to the new challenge in my career with Dune,” he told Essential Retail.

“The IT service delivery team has been on a positive trajectory and it'll will be good to work with them to take it to the next level. We have ambitious internal service level agreements which will be great to achieve in 2019, along with some exciting projects to always provide the best level of service to all our users."

Dune, which has circa 40 standalone stores in the UK, as well as multiple concessions and a presence in 12 overseas countries, continues to grow sales in a challenging trading environment.

Its most recent annual figures, reported on Companies House, showed sales of £149.9 million for the 12-month period to 27 January 2018, which represented an increase of 5.9% year on year. Like many retailers operating concessions, Dune has been impacted by recent structural issues at the UK’s department stores House of Fraser and Debenhams – and EBITDA decreased 17.3% to £9.7 million over the course of the year.