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Co-op to introduce new task management tool in stores

An internal Co-op team has been putting together a new system to make the lives of its store managers easier – and the fruits of this labour are set to appear later this year.

According to the retailer’s Colleague Stories website, the Co-op is in the final stages before launching its new MyWork mobile task management tool that digitises several paper-based jobs and replaces daily and weekly bulletins with “in the moment” central staff communications.

The new software, which is uploaded onto a handheld tablet or mobile device, also gives store managers an opportunity to create their own localised tasks and assign them to individuals accordingly.

Users can attach in-store photos and annotate them before sharing via the system, with the idea behind the new initiative to enhance inter-staff communication and make daily in-store processes more efficient.

The project is being led by a team of ex-store managers, who are shaping the tool in line with their own experiences of what it takes to run a Co-op shop, and they expect to roll it out this summer.

“At the moment there are loads of plates to spin as a store manager, especially since our processes and tasks live on different systems or pieces of paper,” explained Jennifer Munday, former store manager of Lochgilphead, Scotland, and part of the MyWork team.

MyWork is going to bring everything together into one simple task list that can be accessed by everyone in store. So, no more time writing to-do lists or leaving notes for the team.”

Andrew Riley and Antony Brown – former store managers in Middlesbrough and Macclesfield respectively – have been working alongside Munday to develop the new system.

Benefits listed by the team include reducing the number of trips required to the printer when undertaking store tasks, and providing a centralised view of what is required of staff each day. Each task on the new system is accompanied by an ‘i’ icon, so users can get a quick refresher on how to complete each job to the required standard.

Store and central management will be able to use MyWork to search who completed which task and when.