Co-op launches home delivery in London - and it's electric

The Co-op technology innovation drive continues apace today (22 March) with the launch of the retailer’s first online home delivery service.

Customers within a 4km radius of Co-op's Kings Road store in London's Chelsea can order goods via a new website, and items will be delivered by E-Cargo Bikes, an electric vehicle service.

It is the first time the retailer has offered online deliveries via a dedicated website, and Co-op is promising delivery within two hours. It will be rolled out to a further eight London stores in due course.

Ultimately, the retailer has plans to make online shopping available in other UK towns and cities.

The announcement comes in the same week Essential Retail reported on Co-op’s use of new retail security technology in its stores in Wales, Manchester and London, and the imminent launch of a new task management tool for its store managers. The Co-op has also recently announced a free service by taxi for groceries at eight stores in towns and cities around the UK.

Chris Conway, head of food digital at the Co-op, commented: “This is an exciting time for the Co-op, with trials underway on a number of new, online initiatives. 

“As the leaders in convenience shopping we want to look at different ways of bringing our award-winning products closer to shoppers, and this new service does exactly that.”

Co-op Food orders online come with a standard £5 delivery charge and a £15 minimum spend. All prices of products are the same as they are in stores, and a free click & collect service is available via the new site.

James FitzGerald, managing director of said: “We are reimagining grocery deliveries and exploring a more sustainable transport system with our e-cargo bikes that can do the same job as a van while requiring a fraction of the energy.”