Boots digitises prescriptions

Boots has launched a free online repeat prescription service, which will be available to Boots customers through its app or website. The online pharmacy service gives NHS patients the option to order repeat prescriptions online or via their mobile, they can arrange to collect it from store or delivered to their home for free.

Rather than visiting their GP or pharmacy to order their repeat prescription, the online service connects the customer, their GP and pharmacist together. Using the technology from Wiggly Amps - which the retailer acquired at the beginning of the year - customers can directly order their prescription from their GP record to be sent straight to Boots.

“Boots has been at the forefront of innovating in health for 170 years. It’s time for us to do that again because we know our customers and the NHS need more from pharmacy,” said Seb James, senior vice president and managing director of Boots. “What makes Boots unique is our ability to combine a digital solution with face to face advice from the incredible 6,500 pharmacists who help people get better and feel good every day.”

Richard Bradley, pharmacy director of Boots UK, added: “Digital Healthcare is integral to the NHS Long Term Plan. In ten years’ time, I think pharmacy services at Boots will be almost unrecognisable; pharmacists will spend less time dispensing and more time offering clinical services. Through our investment in digitising pharmacy, our pharmacists will have more time to bring even greater value to the overall primary care system, offering greater choice and access to health care.”

Customers will also see more options when it comes to picking up their prescriptions in store, with express pick-up lanes to avoid queues – Boots is offer the service at 600 of its pharmacies with a two-minute pick-up promise.

The retailer is also trailing collection lockers to give shoppers another way to pick up their prescription.

Earlier this month, Essential Retail revealed the appointment of Rich Corbridge to lead Boots' digital transformation as the director of innovation. The health-tech expert spent 19 months as chief digital & information officer at Leeds Teaching Hospitals NHS Trust, and before that held roles as CIO of the Health Service Executive, CEO of eHealth Ireland, as well as holding multiple industry board advisory positions.

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