Boots piloting DCA e-prescription service in 20 stores

Boots UK has introduced its new e-prescription service to 20 central London stores as part of its strategy to enhance healthcare on the high street.

International online GP service, Doctor Care Anywhere (DCA), provides thousands of web-based GP consultations each year, and Boots is now giving patients of the private service the option to have prescriptions sent electronically to a Boots Pharmacy within moments of these consultations. The medicines will be waiting for them when they arrive at the store.

More services and digitally-led offerings are set to be introduced throughout 2020, as Boots’ long-term partnership with technology provider Microsoft – which will move the retail and pharmacy business’s system onto the Azure cloud platform – clicks into gear.

Richard Bradley, pharmacy director at Boots UK, commented: “We know our patients want convenient, simple solutions to manage and take control of their health.

“This new service makes for a modern pharmacy experience, using digital technology to seamlessly link GP consultations and prescriptions with our pharmacies.”

DCA will become the first provider of private e-prescriptions to Boots UK, and its managing director and founder, Dr Bayju Thakar, called the move “a major step towards delivering real change in how the UK’s pharmacy market works for everyone”.

He noted that the move makes the process of collecting prescriptions a “patient-led experience, enabling people to decide where their prescriptions should be fulfilled in the swiftest and most efficient way”.

“It places power in the hands of patients and it enables pharmacies to manage stock controls more effectively,” Thakar added.

DCA’s e-prescriptions can only be redeemed once, and patients can keep track of all their prescriptions through a digital patient record provided by DCA.

Prior to this new partnership, Boots UK had already offered a NHS repeat e-prescriptions service, but it has now extended its reach to support private healthcare patients.

As part of its move to modernise pharmacy in the UK, Boots has recently launched Express Pick Up lanes in around 600 stores to speed up prescription collections, and it is trialling secure prescription collection lockers in four Boots stores.