Amazon greenlights Prime in-car deliveries

Last year, Amazon launched Amazon Key, enabling the e-commerce giant to unlock customers’ front doors and leave packages inside their homes. Now it’s hitting the road and letting Prime members in the US use Amazon Key for in-car delivery of orders.

The service can currently be used by customers with a compatible 2015 or newer Chevrolet, Buick, GMC or Cadillac vehicle with an active OnStar account, and those with a 2015 or newer Volvo vehicle with an active Volvo On Call account. Support for more vehicle makes and models will be added over time. It is available at no extra cost in 37 cities and surrounding areas across the US with more locations in the pipeline. 

Customers download the Amazon Key app and then link their Amazon account with their connected car service account. Once setup is complete and the delivery location has been registered, they can go shopping and select the “In-Car” delivery option at checkout.

On delivery day, the app lets customers check if they’ve parked within range of the delivery location, and provides notifications with the expected four-hour delivery time window. It also notifies customers when the delivery is on its way, and the package has arrived. They can track when their car was unlocked and relocked in the activity feed, and rate their experience.

Amazon has been beta testing the offering in California and Washington state over the last few months. It has posted a video online, showing first users’ reactions. “Since launching Amazon Key last November, we’ve safely delivered everything from cameras to collectable coins inside the home. Customers have also told us they love features like keyless guest access and being able to monitor their front door from anywhere with the Amazon Key app,” says Peter Larsen, vice president of delivery technology, Amazon. “In-car delivery gives customers that same peace of mind and allows them to take the Amazon experience with them."

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