Jamie Oliver Restaurant upgrades systems to improve CX

The Jamie Oliver Restaurant Group has installed new kitchen display systems across its UK chains to improve food order preparation and customer experience.

Working with Box Technologies the restaurant group is improving customer service by upgrading its systems, with plans to soon deploy the point-of-sale system, Cielo PX-150, an open system from Box, which supports the latest POS applications from various software providers.

The group has restaurants in London – Fifteen, Barbecoa and Jamie Oliver’s Diner – as well as nationwide casual dining chain, Jamie’s Italian, which began in Oxford in 2008.

“We operate in extremely busy restaurant environments – our larger restaurants can process anywhere up to 600 covers each day, seven days a week – so we knew our new POS hardware needed to be fast, sleek, easy-to use and very reliable,” said Marcin Korowiecki, head of IT Systems at Jamie Oliver Restaurant Group.

“Each of our restaurant brands has its own character, for instance, Jamie’s Italian was designed on the Italian principles of being warm, accessible and affordable – a place where everyone is welcome and feels comfortable. We work hard to find the best ingredients for all our dishes and we apply the same care when choosing our technology. It’s important that the systems underpinning the restaurants also support our vision, so our staff can focus on delivering exceptional experience to our customers at each touchpoint.”

Box Technologies also provides the restaurants with next working day on-site support, as well as a next working day ‘swap-out’ service for mobile technology.

Raj Parmar marketing director at Box Technologies, added: “It is always a pleasure to collaborate with forward-thinking restaurant brands, such as Jamie’s Italian and Jamie’s Diner, because they understand that customer experience is paramount and diners now expect seamless and frictionless encounters from ordering their meal to settling up their bill. By choosing and deploying the right technology and services, these expectations can start to be satisfied.” 

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