Lufthansa invests big in workforce management software

German airline Lufthansa has this week committed to replacing its legacy Unisys-based crew management solutions with a new package from aviation, transport and logistics tech company, IBS Software.

After 30 years using the same system, the airline has opted to modernise its internal IT structure, which will see over 40 inbound/outbound interfaces built to help manage crew rostering, crew scheduling, crew check-in and crew hotel and transport.

Global airlines – like retailers – are facing a number of cost pressures in a competitive market, and are looking to technology to aid their workforce management strategies. Dutch general merchandise retailer, Hema, and UK-based floorings retailer, Carpetright, are recent examples of companies that have made investments in software tools to organise their staff operations – utilising solutions from JDA and Kirona, respectively.

Meanwhile, speaking at RBTE 2016 in March, Tony Sanders, senior project manager at Costa Coffee, revealed how his company has revamped staff scheduling by working alongside Rethink Productivity Consultancy.

The multi-million euro deal between Lufthansa and IBS to embed the iFlight Crew software solution into the airline's operations was formally signed this week by Lufthansa CIO Dr Roland Schütz and IBS Group chairman VK Mathews.

Mathews commented: "We have a long standing successful relationship with Lufthansa and there is nothing more gratifying than being called upon by an existing customer to cement this association even further.

"With this deal we have indeed become a strategic technology partner of Lufthansa through which we will add substantial business value to them in their pursuit of increased operational efficiencies and growth."

Using iFlight Crew, Lufthansa will look to determine the most cost-effective use of airline crew at various stages of their operations. It is a technology package used by a number of the world's largest airlines, including Emirates, British Airways, KLM, Jet Airways and Virgin Atlantic.

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IBS Software


JDA Software


ReThink Productivity

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