Consumers pull 'sickies' to wait in for home deliveries at huge cost to economy

Consumers who take 'sick days' to wait in for home deliveries are costing the UK economy and employers £192 million per year, according to new research.

Almost 5% of shoppers have faked illness in order to be home to receive a delivery, stated research from Shutl, costing the UK economy nearly £200 million per year.

Shoppers in the East Midlands are the most likely to pull a ‘sickie’, with 6.45% claiming to have done so.

Nearly half of the UK population is planning on Christmas shopping online, which suggests employers could be faced with even more of their workforce absent in the coming weeks.

Meanwhile, the survey of 2,254 consumers across the UK also concluded that 3% of UK households have left a window or door unlocked to ensure their online order can be delivered while they are out. Scots are the biggest risk-takers, according to Shutl, with 6% leaving their home unsecure, while 5% of Scottish shoppers also admitted to faking illness to be at home to accept their delivery.

Jason Tavaria, head of direct at Shutl, said: "The research is a real eye opener when it comes to the lengths people are prepared to go to to avoid getting that ‘missed delivery’ slip through the door. Until now the public has had no choice but to play a passive role when it comes to delivery."

The research also concluded that over 25% of UK workplaces are not happy to receive personal deliveries.

"With Shutl, consumers can now be proactive and arrange for a delivery to be made at a time that suits them. What we’re calling ‘click-and-don’t-collect’ is the next step on from ‘click and collect’ and we believe that it is the future of online shopping and will radically improve the online shopping experience," added Tavaria.

Last week, Shutl launched its first click & (don't) collect service with fashion retailer, River Island. The service allows customers to change their mind about going into the store to pick up online orders by changing their fulfilment method to Shutl's delivery service.

Londoners are the most unreliable when it comes to picking up their online purchases, with 12% of shoppers admitting to abandoning their purchase after agreeing to ‘click and collect’ online.

Another report from Shutl stated that a fifth of UK shoppers request a refund after placing an online order instead of collecting in store, which results in stock level problems for the retailer.

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