RBTE 2016: Proteus Software back again after first-show success

Retail technology companies that exhibited at RBTE 2015 have rushed to sign up to next year's event at a record rate, and Essential Retail is running a series of Q&As with the early re-bookers.

Today it is the turn of Proteus Software. Dave Bugden, the company's marketing manager, explains why Proteus is returning to the show in 2016 and why consumer delivery expectations will continue to challenge the industry in the year ahead.

What were your highlights from RBTE 2015?

Exhibiting at RBTE for the first time we were pleased to find a high level of interest from delegates about our award-winning, intelligent warehouse management system (WMS). We had a busy, successful two days meeting a number of potential new partners.

What were the hot topics at RBTE 2015 compared to previous years and what's your overall view of how the show has developed?

The hot topics we found attendees discussing were around online retail and omnichannel – specifically how logistics work when it comes to customers ordering 24x7x365 and expecting almost instantaneous delivery, alongside the issues of supplying stores and end consumers from the same warehouse.

Retail logistics is currently seeing seismic changes and the immediate social response that any consumer failure causes customer service headaches.

What were the top three reasons for re-booking a stand and confirming your appearance at RBTE 2016?

RBTE 2015 gave us a high number of quality visitors who we were able to engage with and discuss the issues affecting them over the two days. In addition it gave us the opportunity to network with key partners and customers. Finally there was the opportunity to showcase the advances and innovations within our WMS software.

What are the main areas of focus for your business in the year ahead?

We're focused on improving our award-winning software, partnering with retailers to help solve their issues and using intelligent software to power efficiency within the retail supply chain.

Which technologies in particular do you predict will shake up retail in 2015/16?

Technological changes to cope with the changes in delivery patterns i.e. more click & collect; buyer decides; and extended delivery windows. Also, systems will need to cope with consumers ordering online and returning to store or vice versa.

What is currently the greatest challenge to (a) your business and (b) the wider retailer industry?

The greatest challenges to the retail industry are twofold; firstly the constant customer demands for better customer service and delivery at near-zero cost. Secondly the need to replace, or integrate, legacy systems with new, agile, flexible systems able to cope with the spikes caused by events and demand peaks.

The next RBTE takes place at London's Olympia between 9-10 March 2016.

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