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VIDEO: Harris+Hoole launches mobile payment app

Coffee chain Harris+Hoole (H+H) has today launched a mobile payment app that allows customers to pay for their items without needing to touch, tap, or scan their smartphones at a counter.

Originally launched in August 2013, the H+H app has now added a payments facility, giving customers the option to load pre-paid amounts upfront, which can speed up the transaction process once inside one of its coffee shops. Regular customers can use the "My Usual" feature of the app to ensure they can order their favourite drinks in what is hoped will be a quick and efficient manner.

App users can check-in as they enter the shop and baristas will already know the order because the new mCommerce feature is integrated with the retailer's point of sale and customer relationship management system. Indeed, a new till system has been designed specifically to facilitate the new mobile payments function.

The H+H app is available for Apple iOS and Android devices and can be downloaded via the iTunes App Store and Google Play Store.​

Check out the YouTube video below, which shows the new mobile app in action

Danielle Anderson, director of digital experience at Harris+Hoole, said the retailer has already had over 100,000 check-ins at its 36 shops since the app launched in August 2013, but she argued that the payments option will take the service to a new level.

"The mobile payment removes the cold formality of an anonymous transaction and better reflects the kind of friendly exchange you'd expect from your local coffee shop," Anderson explained.

"For the first time anywhere in the UK, a customer can walk into any H+H shop, order their usual from a barista who knows their name and how they like their coffee, and pay – all from just one tap on their mobile."

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