Video: How will technology shape the future of customer experience?

Essential Retail’s editor, Caroline Baldwin, sits down with Dave Abbott, head of IT service delivery at Dune, Peter Donlon, CTO at Moonpig, and Stever Mader, director of Kantar’s eCommerce division, to chat about customer experience. Following an Essential Retail Breakfast Briefing in London, the panel highlights technologies retailers should consider implementing to improve customer experience, as well as future technologies that may improve CX going forward.

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