Essential Retail Interviews

How in-store beauty services are helping Superdrug battle with online

How in-store beauty services are helping Superdrug battle with online

Essential Retail speaks to Superdrug about how its in-store beauty services are helping the retailer stay fresh and relevant on the high street.

Beware over-design of shopping centres says Hammerson sustainability head Louise Ellison

Beware over-design of shopping centres says Hammerson sustainability head Louise Ellison

Hammerson head of sustainability Louise Ellison says relationships are changing in shopping centres

Little Greene head of retail Rebecca Ruddle talks about brand building through stores

Little Greene head of retail Rebecca Ruddle talks about brand building through stores

Interview with paint brand Little Greene's head of retail Rebecca Ruddle

Debenhams on creating customer service driven click & collect

Debenhams on creating customer service driven click & collect

Debenhams speaks ato Essential Retail about how it has transformed its click & collect operation to become more focused on improving customer service.

Away co-founder Jen Rubio on customer experience and store design

Away co-founder Jen Rubio on customer experience and store design

Jen Rubio, co-founder of luggage brand Away, talks about store design, customer experience and international expansion

Boohoo.com: “We struggle with legacy systems too”

Boohoo.com: “We struggle with legacy systems too”

Boohoo.com’s head of IT operations, Steve Roberts, speaks to Essential Retail about tackling legacy systems and finding technology talent.

Feelunique and Bloom & Wild talk digital challenges

Feelunique and Bloom & Wild talk digital challenges

In preparation for their keynote talks at the upcoming IMRG Data Summit 2018, IMRG have conducted interviews with the COOs of Feelunique and Bloom & Wild.

Addison Lee on using mobility-as-a-service to create great CX

Addison Lee on using mobility-as-a-service to create great CX

Global CIO Ian Cohen says consumer-facing companies must place clients at the core of operational activities

Video: Essential Retail & The Omnichannel Survival Guide Chapter Ten

Video: Essential Retail & The Omnichannel Survival Guide Chapter Ten

Essential Retail tackles chapter ten of The Omnichannel Survival Guide: Think Bigger Than Your Brand.

Video: Essential Retail & The Omnichannel Survival Guide Chapter Nine

Video: Essential Retail & The Omnichannel Survival Guide Chapter Nine

Essential Retail tackles chapter nine of The Omnichannel Survival Guide, discussing how retailers can maximise their operations using eCommerce analytics.

RS Components on pushing nimble approaches for digital transformation

RS Components on pushing nimble approaches for digital transformation

RS Components is embracing innovation to meet the demands of the engineering community.

Video: Essential Retail & The Omnichannel Survival Guide Chapter Eight

Video: Essential Retail & The Omnichannel Survival Guide Chapter Eight

Essential Retail tackles chapter eight of The Omnichannel Survival Guide, discussing inventory management for omnichannel retailers.