Essential Retail Interviews
#RetailEXPO19: OpenTable talks online reviews and the empowered consumer
Essential Retail talks to OpenTable about how to harness the influence of an empowered consumer.
Intersport Group: Challenge of changing mindsets
Essential Retail chats with Intersport Group’s COO to learn how the retailer introduced KPIs to encourage internal culture change.
RetailEXPO 2019 speaker Katie Baron of Stylus on Gen Z shoppers
RetailEXPO 2019 speaker Katie Baron of Stylus on Gen Z shoppers
Whitbread on navigating major supply chain transformation
Essential Retail talks with Simon Leigh, procurement and supply chain director for Whitbread, about transforming the hospitality group’s supply chain.
Intu Digital's Karen Harris runs rule over retail technology trends
Intu Digital's managing director Karen Harris reflects on mixed reality, computer vision, and the retail technology she believes will have a lasting impact.
Three takeaways from Asda’s chief customer officer
Essential Retail shares four insights from the person responsible for keeping the customer happy at Asda.
RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first
RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first
RetailEXPO : French Pavillion winner Q&A with Dotaki
Essential Retail speaks with retail technology start-up Dotaki about its solution to personalise the online experience.
AO.com on innovating in the cloud
AO.com’s IT director details the retailer’s move into the cloud after a close shave during peak trading.
Hammerson's head of CX on new use of retail space
Hammerson's head of customer experience, Kathryn Malloch, details the changing function of shopping centres, and how technology continues to evolve what they offer shoppers and tenants.
RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM
RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM
Mamas & Papas on managing delivery expectations
Essential Retail speaks to the CIO of Mamas & Papas to talk about the increasingly fast delivery options and the strain it is putting on retailers.
