Essential Retail Interviews

Intu Digital's Karen Harris runs rule over retail technology trends

Intu Digital's Karen Harris runs rule over retail technology trends

Intu Digital's managing director Karen Harris reflects on mixed reality, computer vision, and the retail technology she believes will have a lasting impact.

Three takeaways from Asda’s chief customer officer

Three takeaways from Asda’s chief customer officer

Essential Retail shares four insights from the person responsible for keeping the customer happy at Asda.

RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first

RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first

RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first

RetailEXPO : French Pavillion winner Q&A with Dotaki

RetailEXPO : French Pavillion winner Q&A with Dotaki

Essential Retail speaks with retail technology start-up Dotaki about its solution to personalise the online experience.

AO.com on innovating in the cloud

AO.com on innovating in the cloud

AO.com’s IT director details the retailer’s move into the cloud after a close shave during peak trading.

Hammerson's head of CX on new use of retail space

Hammerson's head of CX on new use of retail space

Hammerson's head of customer experience, Kathryn Malloch, details the changing function of shopping centres, and how technology continues to evolve what they offer shoppers and tenants.

RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM

RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM

RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM

Mamas & Papas on managing delivery expectations

Mamas & Papas on managing delivery expectations

Essential Retail speaks to the CIO of Mamas & Papas to talk about the increasingly fast delivery options and the strain it is putting on retailers.

Behind Sainsbury’s in-store Mobile Pay solution

Behind Sainsbury’s in-store Mobile Pay solution

Essential Retail quizzes Sainsbury’s about its mobile payments technology which allows customers to skip the queue and purchase items on their smartphone.

Matthew Jones of Bread Ahead on how experience drives growth

Matthew Jones of Bread Ahead on how experience drives growth

Bread Ahead founder Matthew Jones how customers convert themselves to more authentic products and never look back

Helsinki experiment seeks to revitalise shopping centres

Helsinki experiment seeks to revitalise shopping centres

One Helsinki shopping centre is experimenting with a new way of doing things

Online sunglasses brand For Art's Sake sees physical stores as key to its future

Online sunglasses brand For Art's Sake sees physical stores as key to its future

Online sunglasses brand For Art's Sake sees physical stores as key to its future

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