Essential Retail Interviews
Intu Digital's Karen Harris runs rule over retail technology trends
Intu Digital's managing director Karen Harris reflects on mixed reality, computer vision, and the retail technology she believes will have a lasting impact.
Three takeaways from Asda’s chief customer officer
Essential Retail shares four insights from the person responsible for keeping the customer happy at Asda.
RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first
RetailEXPO speaker interview: Asda chief customer officer Andy Murray on putting people first
RetailEXPO : French Pavillion winner Q&A with Dotaki
Essential Retail speaks with retail technology start-up Dotaki about its solution to personalise the online experience.
AO.com on innovating in the cloud
AO.com’s IT director details the retailer’s move into the cloud after a close shave during peak trading.
Hammerson's head of CX on new use of retail space
Hammerson's head of customer experience, Kathryn Malloch, details the changing function of shopping centres, and how technology continues to evolve what they offer shoppers and tenants.
RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM
RetailEXPO speaker Roya Sullivan of Macy's on the importance of VM
Mamas & Papas on managing delivery expectations
Essential Retail speaks to the CIO of Mamas & Papas to talk about the increasingly fast delivery options and the strain it is putting on retailers.
Behind Sainsbury’s in-store Mobile Pay solution
Essential Retail quizzes Sainsbury’s about its mobile payments technology which allows customers to skip the queue and purchase items on their smartphone.
Matthew Jones of Bread Ahead on how experience drives growth
Bread Ahead founder Matthew Jones how customers convert themselves to more authentic products and never look back
Helsinki experiment seeks to revitalise shopping centres
One Helsinki shopping centre is experimenting with a new way of doing things
Online sunglasses brand For Art's Sake sees physical stores as key to its future
Online sunglasses brand For Art's Sake sees physical stores as key to its future
