Essential Retail Interviews

AO.com on innovating in the cloud

AO.com on innovating in the cloud

AO.com’s IT director details the retailer’s move into the cloud after a close shave during peak trading.

Hammerson's head of CX on new use of retail space

Hammerson's head of CX on new use of retail space

Hammerson's head of customer experience, Kathryn Malloch, details the changing function of shopping centres, and how technology continues to evolve what they offer shoppers and tenants.

Mamas & Papas on managing delivery expectations

Mamas & Papas on managing delivery expectations

Essential Retail speaks to the CIO of Mamas & Papas to talk about the increasingly fast delivery options and the strain it is putting on retailers.

Behind Sainsbury’s in-store Mobile Pay solution

Behind Sainsbury’s in-store Mobile Pay solution

Essential Retail quizzes Sainsbury’s about its mobile payments technology which allows customers to skip the queue and purchase items on their smartphone.

Joe Browns on meeting customer demand both online and in store

Joe Browns on meeting customer demand both online and in store

Joe Browns explains why it has undergone one of its largest ever investments on upgrading its eCommerce site in order to meet rising consumer expectations.

Interview: Richard Cunningham, group IT director, Mulberry

Interview: Richard Cunningham, group IT director, Mulberry

Essential Retail speaks with Mulberry’s IT director to learn more about its mobile POS roll out and how the project changed how IT and digital work together for the better.

AS Watson on health tech, robots and in-store experience

AS Watson on health tech, robots and in-store experience

Superdrug owner, AS Watson, describes how technology is driving the future of health and beauty

The biggest interviews of 2018

The biggest interviews of 2018

Essential Retail brings you a round-up of its 10 best retail technology interviews of the year.

CIO interview: Ian James, Reiss

CIO interview: Ian James, Reiss

It's full steam ahead for Reiss's tech-enabled journey, with CIO Ian James overseeing an RFID roll-out that is expected to turbo charge the fashion retailer's digital development.

Big Interview: Matalan on recruiting digital talent

Big Interview: Matalan on recruiting digital talent

Essential Retail travels to Matalan’s HQ in Knowsley to sit down with eCommerce director, Paul Hornby, who describes how the retailer is attracting digital talent.

Birchbox’s MD on laying the foundations for a personalisation drive

Birchbox’s MD on laying the foundations for a personalisation drive

Essential Retail catches up with Birchbox to learn more about its journey to true personalisation online.

X5 Retail systematically sourcing innovation

X5 Retail systematically sourcing innovation

Russian grocer, X5 Retail, details how it is working with start-ups to fast-track innovation.

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