Essential Retail Interviews

Video: Michel Roux Jr talks restaurants and the high street

Video: Michel Roux Jr talks restaurants and the high street

Michel Roux Jr talks describes how restaurants can reinvigorate the high street.

How Farfetch is aligning business strategy with sustainability goals

How Farfetch is aligning business strategy with sustainability goals

Farfetch is working on multiple initiatives that it believes have commercial and environment benefits.

#RetailEXPO19: OpenTable talks online reviews and the empowered consumer

#RetailEXPO19: OpenTable talks online reviews and the empowered consumer

Essential Retail talks to OpenTable about how to harness the influence of an empowered consumer.

Intersport Group: Challenge of changing mindsets

Intersport Group: Challenge of changing mindsets

Essential Retail chats with Intersport Group’s COO to learn how the retailer introduced KPIs to encourage internal culture change.

Whitbread on navigating major supply chain transformation

Whitbread on navigating major supply chain transformation

Essential Retail talks with Simon Leigh, procurement and supply chain director for Whitbread, about transforming the hospitality group’s supply chain.

Intu Digital's Karen Harris runs rule over retail technology trends

Intu Digital's Karen Harris runs rule over retail technology trends

Intu Digital's managing director Karen Harris reflects on mixed reality, computer vision, and the retail technology she believes will have a lasting impact.

Three takeaways from Asda’s chief customer officer

Three takeaways from Asda’s chief customer officer

Essential Retail shares four insights from the person responsible for keeping the customer happy at Asda.

RetailEXPO : French Pavillion winner Q&A with Dotaki

RetailEXPO : French Pavillion winner Q&A with Dotaki

Essential Retail speaks with retail technology start-up Dotaki about its solution to personalise the online experience.

AO.com on innovating in the cloud

AO.com on innovating in the cloud

AO.com’s IT director details the retailer’s move into the cloud after a close shave during peak trading.

Hammerson's head of CX on new use of retail space

Hammerson's head of CX on new use of retail space

Hammerson's head of customer experience, Kathryn Malloch, details the changing function of shopping centres, and how technology continues to evolve what they offer shoppers and tenants.

Mamas & Papas on managing delivery expectations

Mamas & Papas on managing delivery expectations

Essential Retail speaks to the CIO of Mamas & Papas to talk about the increasingly fast delivery options and the strain it is putting on retailers.

Behind Sainsbury’s in-store Mobile Pay solution

Behind Sainsbury’s in-store Mobile Pay solution

Essential Retail quizzes Sainsbury’s about its mobile payments technology which allows customers to skip the queue and purchase items on their smartphone.

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