Essential Retail Interviews

Video: The Customer Whisperer

Video: The Customer Whisperer

Essential Retail interviews Kate Hardcastle MBE, aka The Customer Whisperer, on how retailers need to adapt to changing customer habbits.

Video: How will technology shape the future of customer experience?

Video: How will technology shape the future of customer experience?

Essential Retail, Dune, Moonpig and Kantar discuss technologies retailers should consider implementing to improve customer experience.

Maplin’s head of IT on relaunching the business as online-only

Maplin’s head of IT on relaunching the business as online-only

Essential Retail speaks to Ollie Marshall about tearing up legacy systems and starting from scratch

Video: Justin King on the retailpocalypse

Video: Justin King on the retailpocalypse

Former boss of Sainsbury’s talks about the changing pace of retail and whether the hype of a retailpocalypse is justified.

Video: Michel Roux Jr talks restaurants and the high street

Video: Michel Roux Jr talks restaurants and the high street

Michel Roux Jr talks describes how restaurants can reinvigorate the high street.

How Farfetch is aligning business strategy with sustainability goals

How Farfetch is aligning business strategy with sustainability goals

Farfetch is working on multiple initiatives that it believes have commercial and environment benefits.

#RetailEXPO19: OpenTable talks online reviews and the empowered consumer

#RetailEXPO19: OpenTable talks online reviews and the empowered consumer

Essential Retail talks to OpenTable about how to harness the influence of an empowered consumer.

Intersport Group: Challenge of changing mindsets

Intersport Group: Challenge of changing mindsets

Essential Retail chats with Intersport Group’s COO to learn how the retailer introduced KPIs to encourage internal culture change.

Whitbread on navigating major supply chain transformation

Whitbread on navigating major supply chain transformation

Essential Retail talks with Simon Leigh, procurement and supply chain director for Whitbread, about transforming the hospitality group’s supply chain.

Intu Digital's Karen Harris runs rule over retail technology trends

Intu Digital's Karen Harris runs rule over retail technology trends

Intu Digital's managing director Karen Harris reflects on mixed reality, computer vision, and the retail technology she believes will have a lasting impact.

Three takeaways from Asda’s chief customer officer

Three takeaways from Asda’s chief customer officer

Essential Retail shares four insights from the person responsible for keeping the customer happy at Asda.

RetailEXPO : French Pavillion winner Q&A with Dotaki

RetailEXPO : French Pavillion winner Q&A with Dotaki

Essential Retail speaks with retail technology start-up Dotaki about its solution to personalise the online experience.

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