Essential Retail Interviews
Joe Browns on meeting customer demand both online and in store
Joe Browns explains why it has undergone one of its largest ever investments on upgrading its eCommerce site in order to meet rising consumer expectations.
Interview: Richard Cunningham, group IT director, Mulberry
Essential Retail speaks with Mulberry’s IT director to learn more about its mobile POS roll out and how the project changed how IT and digital work together for the better.
AS Watson on health tech, robots and in-store experience
Superdrug owner, AS Watson, describes how technology is driving the future of health and beauty
The biggest interviews of 2018
Essential Retail brings you a round-up of its 10 best retail technology interviews of the year.
CIO interview: Ian James, Reiss
It's full steam ahead for Reiss's tech-enabled journey, with CIO Ian James overseeing an RFID roll-out that is expected to turbo charge the fashion retailer's digital development.
Big Interview: Matalan on recruiting digital talent
Essential Retail travels to Matalan’s HQ in Knowsley to sit down with eCommerce director, Paul Hornby, who describes how the retailer is attracting digital talent.
Birchbox’s MD on laying the foundations for a personalisation drive
Essential Retail catches up with Birchbox to learn more about its journey to true personalisation online.
X5 Retail systematically sourcing innovation
Russian grocer, X5 Retail, details how it is working with start-ups to fast-track innovation.
Q&A: The Perfume Shop on pop-ups
Essential Retail catches up with The Perfume Shop to talk about its latest Covent Garden ‘Shop of Feelings’ pop-up.
How in-store beauty services are helping Superdrug battle with online
Essential Retail speaks to Superdrug about how its in-store beauty services are helping the retailer stay fresh and relevant on the high street.
Debenhams on creating customer service driven click & collect
Debenhams speaks ato Essential Retail about how it has transformed its click & collect operation to become more focused on improving customer service.
Boohoo.com: “We struggle with legacy systems too”
Boohoo.com’s head of IT operations, Steve Roberts, speaks to Essential Retail about tackling legacy systems and finding technology talent.
