Essential Retail Interviews
Video: The Customer Whisperer
Essential Retail interviews Kate Hardcastle MBE, aka The Customer Whisperer, on how retailers need to adapt to changing customer habbits.
Video: How will technology shape the future of customer experience?
Essential Retail, Dune, Moonpig and Kantar discuss technologies retailers should consider implementing to improve customer experience.
Maplin’s head of IT on relaunching the business as online-only
Essential Retail speaks to Ollie Marshall about tearing up legacy systems and starting from scratch
Video: Justin King on the retailpocalypse
Former boss of Sainsbury’s talks about the changing pace of retail and whether the hype of a retailpocalypse is justified.
Video: Michel Roux Jr talks restaurants and the high street
Michel Roux Jr talks describes how restaurants can reinvigorate the high street.
How Farfetch is aligning business strategy with sustainability goals
Farfetch is working on multiple initiatives that it believes have commercial and environment benefits.
#RetailEXPO19: OpenTable talks online reviews and the empowered consumer
Essential Retail talks to OpenTable about how to harness the influence of an empowered consumer.
Intersport Group: Challenge of changing mindsets
Essential Retail chats with Intersport Group’s COO to learn how the retailer introduced KPIs to encourage internal culture change.
Whitbread on navigating major supply chain transformation
Essential Retail talks with Simon Leigh, procurement and supply chain director for Whitbread, about transforming the hospitality group’s supply chain.
Intu Digital's Karen Harris runs rule over retail technology trends
Intu Digital's managing director Karen Harris reflects on mixed reality, computer vision, and the retail technology she believes will have a lasting impact.
Three takeaways from Asda’s chief customer officer
Essential Retail shares four insights from the person responsible for keeping the customer happy at Asda.
RetailEXPO : French Pavillion winner Q&A with Dotaki
Essential Retail speaks with retail technology start-up Dotaki about its solution to personalise the online experience.
