Essential Retail Interviews

The biggest interviews of 2018

The biggest interviews of 2018

Essential Retail brings you a round-up of its 10 best retail technology interviews of the year.

CIO interview: Ian James, Reiss

CIO interview: Ian James, Reiss

It's full steam ahead for Reiss's tech-enabled journey, with CIO Ian James overseeing an RFID roll-out that is expected to turbo charge the fashion retailer's digital development.

Big Interview: Matalan on recruiting digital talent

Big Interview: Matalan on recruiting digital talent

Essential Retail travels to Matalan’s HQ in Knowsley to sit down with eCommerce director, Paul Hornby, who describes how the retailer is attracting digital talent.

Birchbox’s MD on laying the foundations for a personalisation drive

Birchbox’s MD on laying the foundations for a personalisation drive

Essential Retail catches up with Birchbox to learn more about its journey to true personalisation online.

X5 Retail systematically sourcing innovation

X5 Retail systematically sourcing innovation

Russian grocer, X5 Retail, details how it is working with start-ups to fast-track innovation.

Q&A: The Perfume Shop on pop-ups

Q&A: The Perfume Shop on pop-ups

Essential Retail catches up with The Perfume Shop to talk about its latest Covent Garden ‘Shop of Feelings’ pop-up.

How in-store beauty services are helping Superdrug battle with online

How in-store beauty services are helping Superdrug battle with online

Essential Retail speaks to Superdrug about how its in-store beauty services are helping the retailer stay fresh and relevant on the high street.

Debenhams on creating customer service driven click & collect

Debenhams on creating customer service driven click & collect

Debenhams speaks ato Essential Retail about how it has transformed its click & collect operation to become more focused on improving customer service.

Boohoo.com: “We struggle with legacy systems too”

Boohoo.com: “We struggle with legacy systems too”

Boohoo.com’s head of IT operations, Steve Roberts, speaks to Essential Retail about tackling legacy systems and finding technology talent.

Feelunique and Bloom & Wild talk digital challenges

Feelunique and Bloom & Wild talk digital challenges

In preparation for their keynote talks at the upcoming IMRG Data Summit 2018, IMRG have conducted interviews with the COOs of Feelunique and Bloom & Wild.

Addison Lee on using mobility-as-a-service to create great CX

Addison Lee on using mobility-as-a-service to create great CX

Global CIO Ian Cohen says consumer-facing companies must place clients at the core of operational activities

Video: Essential Retail & The Omnichannel Survival Guide Chapter Ten

Video: Essential Retail & The Omnichannel Survival Guide Chapter Ten

Essential Retail tackles chapter ten of The Omnichannel Survival Guide: Think Bigger Than Your Brand.

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