Essential Retail Interviews
TI Media’s data plans to ensure publishing survives in a digital world
Putting data at the core of the business helps TI Media target the right customers, explains the magazine publisher’s data intelligence director.
Great fan experiences at Boston Red Sox are all about the customer journey
Essential Retail examines how the famous baseball team is using data, mobile and technological innovation to enthuse customers on game day.
Interview: Sweaty Betty on the rise of athleisure and eCommerce growth
Essential Retail speaks to Sweaty Betty’s head of eCommerce to learn more about how the website has been upgraded to keep up with the athleisure demand.
Interview: Mike Branney MD of Oh Polly
The co-founder of the Scottish e-tail success story talks to Essential Retail about why site reliability comes first, getting social media right and how technology is no good without vision.
Mountain Warehouse CEO: sustainability will overtake in-store experience
Mountain Warehouse boss, Mark Neale, talks about weatherproofing his business and how retailers who put sustainability at the heart of their businesses will be the ones that succeed in the future.
Video: What’s the biggest challenge impacting retail in 2019?
Essential Retail asks the industry: what’s the biggest challenge impacting retail today?
Q&A with Lulu Guinness on social commerce
Essential Retail quizzes Lulu Guinness on its use of user-generated content on its website.
Video: The impact of sustainability on retail
Essential Retail speaks with Kingfisher and Farfetch to discuss the increasing demand for sustainable retail from consumers.
Video: The Customer Whisperer
Essential Retail interviews Kate Hardcastle MBE, aka The Customer Whisperer, on how retailers need to adapt to changing customer habbits.
Video: How will technology shape the future of customer experience?
Essential Retail, Dune, Moonpig and Kantar discuss technologies retailers should consider implementing to improve customer experience.
Maplin’s head of IT on relaunching the business as online-only
Essential Retail speaks to Ollie Marshall about tearing up legacy systems and starting from scratch
Video: Justin King on the retailpocalypse
Former boss of Sainsbury’s talks about the changing pace of retail and whether the hype of a retailpocalypse is justified.
