Essential Retail Interviews

TI Media’s data plans to ensure publishing survives in a digital world

TI Media’s data plans to ensure publishing survives in a digital world

Putting data at the core of the business helps TI Media target the right customers, explains the magazine publisher’s data intelligence director.

Great fan experiences at Boston Red Sox are all about the customer journey

Great fan experiences at Boston Red Sox are all about the customer journey

Essential Retail examines how the famous baseball team is using data, mobile and technological innovation to enthuse customers on game day.

Interview: Sweaty Betty on the rise of athleisure and eCommerce growth

Interview: Sweaty Betty on the rise of athleisure and eCommerce growth

Essential Retail speaks to Sweaty Betty’s head of eCommerce to learn more about how the website has been upgraded to keep up with the athleisure demand.

Interview: Mike Branney MD of Oh Polly

Interview: Mike Branney MD of Oh Polly

The co-founder of the Scottish e-tail success story talks to Essential Retail about why site reliability comes first, getting social media right and how technology is no good without vision.

Mountain Warehouse CEO: sustainability will overtake in-store experience

Mountain Warehouse CEO: sustainability will overtake in-store experience

Mountain Warehouse boss, Mark Neale, talks about weatherproofing his business and how retailers who put sustainability at the heart of their businesses will be the ones that succeed in the future.

Video: What’s the biggest challenge impacting retail in 2019?

Video: What’s the biggest challenge impacting retail in 2019?

Essential Retail asks the industry: what’s the biggest challenge impacting retail today?

Q&A with Lulu Guinness on social commerce

Q&A with Lulu Guinness on social commerce

Essential Retail quizzes Lulu Guinness on its use of user-generated content on its website.

Video: The impact of sustainability on retail

Video: The impact of sustainability on retail

Essential Retail speaks with Kingfisher and Farfetch to discuss the increasing demand for sustainable retail from consumers.

Video: The Customer Whisperer

Video: The Customer Whisperer

Essential Retail interviews Kate Hardcastle MBE, aka The Customer Whisperer, on how retailers need to adapt to changing customer habbits.

Video: How will technology shape the future of customer experience?

Video: How will technology shape the future of customer experience?

Essential Retail, Dune, Moonpig and Kantar discuss technologies retailers should consider implementing to improve customer experience.

Maplin’s head of IT on relaunching the business as online-only

Maplin’s head of IT on relaunching the business as online-only

Essential Retail speaks to Ollie Marshall about tearing up legacy systems and starting from scratch

Video: Justin King on the retailpocalypse

Video: Justin King on the retailpocalypse

Former boss of Sainsbury’s talks about the changing pace of retail and whether the hype of a retailpocalypse is justified.

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