Essential Retail Features

Just what the doctor ordered? Co-op to launch online pharmacy

Just what the doctor ordered? Co-op to launch online pharmacy

Co-op Ventures director Tim Davies details plans to launch an online pharmacy service early in 2019.

How Ted Baker developed online social chatbot 'Seemore'

How Ted Baker developed online social chatbot 'Seemore'

From concept to customer service - how Ted Baker's online chatbot 'Seemore' was brought to life.

Egyptian entrepreneurship thrives post-Arab Spring

Egyptian entrepreneurship thrives post-Arab Spring

A retail revolution is happening in North Africa as a host of start-ups harness the digital generation

5 tips for a new age of commerce from Uniqlo CEO

5 tips for a new age of commerce from Uniqlo CEO

Create irrational goals and democratise products. Tadashi Yanai, CEO and founder of Uniqlo parent company Fast Retailing, offers insights on running a successful business that has longevity.

Are retailers ready for the rise of social commerce?

Are retailers ready for the rise of social commerce?

Instagram is making a big play in the retail space by adding more and more eCommerce functionality, but does this mean social commerce will finally take off?

Will an Amazon Tax really save the UK high street?

Will an Amazon Tax really save the UK high street?

After a difficult year for the UK high street, Essential Retail examines whether an Amazon Tax will save the high street.

Why Arcadia turned to AI to simplify the personalisation process

Why Arcadia turned to AI to simplify the personalisation process

Topman describes its long journey to AI which begin in data analytics and customer segmentation.

Digital signage lights up Luton airport's new look

Digital signage lights up Luton airport's new look

London Luton Airport continues to deploy digital signage and video walls across its retail and passenger information spaces, as part of a major upgrade at the hub.

Take-aways on scaling up at Deliveroo

Take-aways on scaling up at Deliveroo

Deliveroo shares the challenges the business has faced as it scaled dramatically over the last five years.

#SAPCXLive: Tui’s journey to a single customer view

#SAPCXLive: Tui’s journey to a single customer view

Tourism company Tui describes how it deployed SAP C4C to help the business gain a better understanding of customer behaviour.

Ocado in drive to add electric vehicles to delivery fleet

Ocado in drive to add electric vehicles to delivery fleet

Ocado will add more electric vehicles to its online delivery fleet in 2019. Director of service delivery, Mark Bentley, describes the multiple challenges electrification of the last mile entails.

#SAPCXLive: “Innovation is in our jeans,” says Levi’s

#SAPCXLive: “Innovation is in our jeans,” says Levi’s

Levi’s describes how its digital replatforming project with SAP has led the jeans retailer to develop customer-facing innovations like customisation and voice.

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