Essential Retail Features

Big Four Grocers Under The Microscope: Sainsbury’s ups the ante in digital convergence

Big Four Grocers Under The Microscope: Sainsbury’s ups the ante in digital convergence

Essential Retail takes a look at how Sainsbury’s is improving digital convergence within the business using the latest innovations in retail technology.

Machines v humanity: the ethical challenges behind AI

Machines v humanity: the ethical challenges behind AI

The unveiling of Google’s Duplex technology has raised important ethical questions about how far artificial intelligence (AI) technology should be taken.

How will JD.com’s ambitions to outsource its technology impact global retail?

How will JD.com’s ambitions to outsource its technology impact global retail?

JD.com. It might be one of the biggest retailers you’ve never heard of. But should you be worried about the impact this Chinese retailer is having on the entire global industry?

Coty’s journey to developing voice technology

Coty’s journey to developing voice technology

Beauty company, Coty, describes how it created an Alexa voice skill after being approached by Amazon.

Driving loyalty in an omnichannel age

Driving loyalty in an omnichannel age

Loyalty initiatives must be part of a customer experience that extends beyond the hard logic of price and convenience. Essential Retail reports

#ERinChina with JD.com

#ERinChina with JD.com

Essential Retail shares a summary of its trip to China with JD.com

Kurt Geiger’s journey to mobile POS

Kurt Geiger’s journey to mobile POS

Head of IT at Kurt Geiger describes the retailer’s journey to launching a suite of mobile POS products with Aptos.

Blog: A look at JD.com’s 7Fresh grocery store

Blog: A look at JD.com’s 7Fresh grocery store

Essential Retail takes a look around JD.com’s approach to modern Chinese grocery retail - 7Fresh.

Inside JD.com’s drone strategy

Inside JD.com’s drone strategy

Essential Retail speaks to JD.com about how it is using drones to deliver eCommerce orders to rural villages in China.

How can emotionally intelligent AI improve CX?

How can emotionally intelligent AI improve CX?

Expert panel suggests the potential is huge for AI, yet true advances remain some way off

Vending and reverse vending: the next big retail tech market?

Vending and reverse vending: the next big retail tech market?

For environmental and convenience reasons, vending machines and reverse vending technology are in vogue – providing opportunities for retailers and tech suppliers alike.

What technology is Jack Wills using online?

What technology is Jack Wills using online?

Lynsey Munn, global online trading manager at Jack Wills, details the technology helping the retailer upgrade its website and keep customers coming back.

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