June: Daily Retail Update

The ongoing Covid-19 crisis continues to heavily impact the retail sector, after a difficult few months for non-essential retailers forced to close their doors since the UK government’s lockdown measures bought in on 23 March. But June reveals some light at the end of the tunnel for the industry, with the easing of restrictions seeing open-air outdoor markets and car showrooms to open from 1 June, and all other non-essential retail stores from 15 June.

The speed at which consumers are willing to return to the high street in June will be crucial for the recovery of many of these retailers in these difficult economic times. Yet eCommerce appears to be set to continue playing a crucial role as it has done throughout the crisis, with numerous analyses demonstrating that consumers will permanently increase their use of this platform beyond Covid-19. Retailers will need to take this change in consumer preferences into account in their strategies going forward.

In this daily update, Essential Retail will summarise the key stories of the day and provide links to further insight and features on topics impacting the retail industry this month.

Tuesday 30 June 2020

Boots: Walgreens Boots Alliance (WBA) has entered into a strategic partnership with Microsoft and Adobe to improve the retailer’s marketing efforts by introducing personalisation technology. The announcement sees the expansion of WBA’s seven-year deal with Microsoft to develop technology solutions and support new digital innovations in healthcare.

Covid-19: TM Lewin will become an online-only retailer, it has been announced today. The news follows the sale of the menswear’s online business to Torque Brands via a pre-pack administration. The deal means that TM Lewin’s 66 high street stores will close permanently, with 600 jobs lost in the process.

Covid-19: The latest report published by digital consultancy Wunderman Thompson Commerce has found 46% of B2B purchases are now conducted online, demonstrating how the speed of growth in the B2B eCommerce market has accelerated during the coronavirus crisis.

Covid-19: Online retail sales increased 41.3% year-on-year in the week commencing 14 June, when non-essential retail stores began reopening, according to the latest IMRG Capgemini Online Retail index. The findings indicate that customers are currently continuing their shift to eCommerce despite availability of shopping in stores.

Pets At Home: The pet services retailer is working with retail tech firm Aptos to modernise its retail operations and customer engagement as part of its digital shift in light of the Covid-19 crisis. The pet care retailer will introduce the Aptos ONE mobile app platform throughout its store estate, enabling staff to meet customer needs quickly and efficiently.

Cath Kidston: The fashion and homewares brand has created digital versions of its prints and made them available for download in the popular Animal Crossing: New Horizons video game. The prints can now be embedded into the Nintendo social simulation game, with gamers able to personalise their virtual homes using these traditional designs.

John Lewis Partnership: The partnership has announced a major change to its technology operations through partnering with the tech firm Wipro Limited, which will take over IT infrastructure services for the retailer going forward. As part of the move, it is expected that 244 non-customer facing John Lewis Partnership employees will be transferred to Wipro later this year under TUPE regulations.

Monday 29 June 2020

Microsoft: The global tech giant has announced it is to close its physical retail estate for good, opting not to reopen the stores that were temporarily shuttered due to the coronavirus pandemic. Products will only be sold online, and Microsoft will provide training and support virtually.

Unilever: The FMCG giant has become the latest brand to pause advertising on Facebook, Instagram, and Twitter newsfeeds in the US amid calls from activist groups that Facebook and other digital sites are not doing enough to halt hate speech appearing on their platforms.

Waitrose: The retailer has announced it is planning to open a third online fulfilment centre to help serve customers in and around London. The new site will be in Greenford, west London, and it will be operated in conjunction with logistics company Wincanton.

Friday 26 June 2020

Card Factory: The retailer has announced the departure of CEO Karen Hubbard at the end of June after four years in the post. It said a “search for a successor will commence immediately” and that chairman Paul Moody will take on the role of executive chairman until a new CEO has been appointed.

Intu: Shopping centre owner Intu has said it is likely it will be appointing administrators, which after failing to reach an agreement with lenders. The update raises fears that some of the UK’s biggest shopping centres, such as Lakeside in Essex and the Trafford Centre in Manchester, may need to close, at least temporarily.

Tesco: The supermarket has reported that like-for-like sales have risen by 8% to £12.2 billion the 13 weeks to 30 May. Tesco said this was significantly boosted by UK online turnover increasing by 48.5% after expanding its eCommerce capacity during Covid-19.

Covid-19: H&M is set to accelerate the development of its digital capabilities following a substantial loss in sales in the first half of 2020 as a result of store closures during Covid-19. This will mean a greater focus on eCommerce, with plans afoot to accelerate the permanent closure of some of its stores.

Boohoo: The online fashion brand has announced a new management incentive plan that could see up to £150 million paid out to its senior executives if they deliver two-thirds share price growth over the next three years.

Covid-19: eBay has launched a new training programme to help charity retailers sell effectively online. Named Charity Connect, the initiative aims to help charities offset the substantial loss of income they have faced during the Covid-19 crisis.

Thursday 25 June 2020

Tiktok: Tiktok has launched a global business platform to provide brand and marketers with tools to use the latest social media craze and engage with potential customers in the TikTok community.

Covid-19: Healthy recipe box provider Mindful Chef has selected a cloud-based contact centre solution from Vonage to help it handle the 450% increase in customers it has experienced since Covid-19.

N Brown: The fashion brand has reported that 85% of its product revenue came via its digital channels in the year ended 29 February 2020. This increasing focus on eCommerce has also helped the fashion brand recover following the sudden dip in sales it experienced as a result of Covid-19 in March, with 91% of its revenue generated via online channels so far in FY21.

Matalan: The furniture retailer is accelerating changes to its supply chain to enable more agility across channels as it reports a tough past year of largely flat sales and declining profitability, combined with the recent impact of Covid-19.

Seekology: The retailer is launching new virtual skincare consultations from 29 June to enable customers to receive personal service and advice from the comfort of their own homes.

Wednesday 24 June 2020

Naked Wines: In trading results published today, the drinks retailer revealed losses before tax had reduced by 46% to £5.4 million for the 52 weeks to 30 March as revenue increased 14% year-on-year to £203 million. In addition, it has significantly benefited from the Covid-19 crisis, with year-on-year revenue growth of 81% for the first two months of its new financial year 2021.

JD Sports: Go Outdoors has been swiftly bought out of administration by its former owner JD Sports for £56.5 million as it looks to restructure the business with new lease arrangements.

Tuesday 23 June 2020

Legislation: The UK government has relaxed the social distancing rule from two to one metre, which will help in the reopening of retail stores, as well as pubs and restaurants next month.

Covid-19: Online grocery sales have rocketed over the past four weeks of lockdown with nearly 20% of British households buying over the internet in the month to mid-June according to figures released today by Kantar.

Amazon: The brand has launched a Small Business Accelerator to help up to 200,000 start-ups and small businesses trade more effectively after the effects of Covid-19. The initiative includes a free online training programme providing help to businesses at all stages of their development as well as offering a range of discounts on supplies and dedicated AWS (Amazon Web Services) training.

Covid-19: Shoe Zone has revealed its online sales increased by 31.9% to £6.5 million in the six months to 4 April. This was helped by a ‘BOGOF’ promotion on all products during lockdown as it pursues its strategy of streamlining the business and reducing costs.

Covid-19: Shopping centre owner Intu has appointed the accountancy firm KPMG as administrator in the event it cannot reach an agreement with its creditors. It said its centres may have to close for a period in this scenario.

eBay: The online trading platform released consumer search trends during hot weather periods, including showing that searches in the Home, Furniture and DIY category on ebay.co.uk climbed 169% on 25 July 2019, compared to the same day a week before. The insights could provide crucial information for the strategies of retailers with temperatures set to soar this week.

Covid-19: New data from Barclaycard shows that UK retail transactions grew by 60% last week as stores re-opened after lockdown.

Monday 22 June 2020

The Hut Group: The Manchester-based eCommerce company has signed over £100 million worth of partnership deals from a range of beauty brands who will use its technology infrastructure to develop their D2C propositions. 

Mothercare: The mother and baby retailer has given an update to its transformation plans with details on funding and cost-cutting measures. 

Legislation: The government is relaxing restrictions on extremely vulnerable people in the UK who have been shielding from the virus. It is believed that an update on the 2m rule will be given tomorrow. 

Friday 19 June 2020

Amazon: The tech giant has lost its country manager, Doug Gurr, to the Natural History Museum.

Covid-19: The latest ONS figures show online retail sales continue to gather momentum with growth of nearly 20% in May pushing the channel to now account for a record 33.4% of total retail sales. 

Legislation: Finance ministers in France, Spain, Italy and the UK have signed a letter to the US that tech giants including Facebook, Google and Amazon need to "pay their fair share of tax", the BBC has learned.  

Thursday 18 June 2020

Covid-19: Dunelm has announced a virtual service to help customers shop from the safety of their homes. As part of a trial in Redditch and Erdington branches, Dunelm shoppers can make an appointment for a video consultation with a member of staff.

Zalando: The online fashion brand expects to significantly outperform forecasts for both sales and profits in the second quarter as consumers increasingly flock online for fashion. The company is also enjoying an uplift in revenues from greater participation of brands in its partner programme that enables them to use the Zalando infrastructure to target customers on a commission basis.

Covid-19: Delivery firm DPD is to invest £200 million in regional depots and new vehicles as it gears up for dealing with the new levels of eCommerce sales that it predicts will hold up even when all shops have reopened.

John Lewis: The John Lewis Partnership is building a dedicated biomethane gas filling station to ensure its largest heavy goods vehicles are able to use a low-carbon alternative to diesel. The move is part of the partnership’s commitment to become net carbon zero across its entire business by 2050

Covid-19: Three-quarters of retailers believe that merging of online shopping and in-store experiences will be key to the sector’s recovery, according to a Brightpearl survey.

Wednesday 17 June 2020

Dominos: The takeaway company has reported strong like-for-like sales in the year to date, with sales from deliveries more than offsetting the loss of collection during the Covid-19 lockdown.

Boohoo: The online fashion brand has bought the online businesses of Oasis and Warehouse for £5.25 million and also reported a 45% year-on-year increase in revenues for Q1 of 2020.

Forever 21: US-based fashion retailer Forever 21 has launched a new online store in the UK as it continues to develop its global eCommerce business. The brand has partnered with cross-border eCommerce solutions provider, Global-e, to serve UK and European customers according to the local market conditions and shopping preferences.

Kingfisher: The DIY group has initiated a new strategic plan, ‘Powered by Kingfisher’, that places eCommerce firmly at the heart of its business. This comes amid a fall in group sales of 1.5% to £11.5 billion and pre-tax profits down 5.2% to £544 million for the year to 31 January.

Tuesday 16 June 2020

Covid-19: Waitrose has processed more than 150,000 online orders in a week for the first time as it continues to rapidly expand its eCommerce operations during the Covid-19 pandemic. The retailer added that it is ramping up its online delivery capacity further by adding an additional 150 new delivery vans to its fleet.

Joules: The fashion retailer has seen a 40% uplift in eCommerce sales during lockdown but this failed to offset a decline in sales and profits for its overall financial year as a result of Covid-19.

Mango: The Spanish-based fashion retailer is benefiting from a new, automated distribution centre to serve both its online and physical store business. Designed and built by TGW Logistics Group, the centre enables Mango to prepare its entire product range in one central hub located near Barcelona, consolidating its supply chain.

Covid-19: Greggs has unveiled plans for the reopening of its vast store estate from 18 June with an initial 800 outlets for takeaway only that will include a small number offering a click & collect and delivery service, which will be extended across the country.

Poundstretcher: The discount retailer has launched a CVA as it seeks to restructure its business. It said that it wants to focus on slashing rent costs across its 450-strong store estate under the CVA.

Walmart: The US-based retailer has announced a partnership with eCommerce shopping platform Shopify to expand its third-party marketplace and pitch it more firmly up against key retail rival Amazon.

Monday 15 June 2020

Covid-19: Non-essential retail stores have opened their doors today (15 June) for the first time in nearly three months, as life in the UK starts to finally return to a semblance of normality during the ongoing Covid-19 crisis.

Covid-19: H&M revealed that for the period 1 March to 30 May the company endured a year-on-year sales fall of 50%. Over Q2 its web sales have grown 32%, with the business trading online in all but three of its 51 global markets.

Cake Box: Cake Box is benefiting from continued growth in online sales, with click & collect up 60% at its stores that have reopened from the end of March. This has given it the confidence to recently launch delivery services with all the main providers.

Covid-19: New data from Cardlytics has shown that spend on meal kits and grocery boxes soared by 114% during lockdown.

Saturday 13 June 2020

Covid-19: Holland & Barrett has partnered with Deliveroo to provide customers with a rapid online delivery service. Customers can order from a selection of 200 products from 50 Holland & Barrett stores via the Deliveroo app and website, with deliveries taking place in as little as under 30 minutes.

Friday 12 June 2020

Covid-19: The UK’s GDP fell by a record 20.4% in April, new figures from the ONS have revealed. This has damaged all areas of the economy, including retail, which was found to have declined by 8.9% in the three months to April 2020.

Covid-19: Currys PC World will initially reopen its stores as Tech Help Hubs from 15 June, focusing on helping customers with existing technology queries rather than on making sales for the first three days of trading.

The Works: The Works has confirmed that its complete portfolio of outlets across England, Northern Ireland and the Republic of Ireland will open next week. The retailer also stated it is to focus on beefing up its online capabilities, having enjoyed significantly increased demand for its online offering since 23 March.

Covid-19: The shopping centre operator, Intu, has announced it is adapting its footfall-monitoring technology to enable it control the number of customers across its sites at any one time, ensuring maximum capacity is not exceeded.

Thursday 11 June 2020

Covid-19: Mamas & Papas has launched a virtual personal shopping service for new and expectant parents to enable them to receive important advice from the safety and comfort of their homes. Customers can now talk to the nursery brand’s expert personal shoppers via video call directly from the shop floor.

Ocado: The online grocer has successfully completed a fund raising of £1 billion that provides it with the financial capability to further accelerate its increasingly dominant position in providing automated food delivery solutions. The arrangement involved a £657 million placing of new shares combined with an additional £350 million issuing of convertible bonds.

Just Eat Takeaway: The online delivery firm has agreed to purchase major US-based operator Grubhub in a deal valued at £5.75 billion. The acquisition creates the world’s largest online food delivery company outside of China.

Inditex: The owner of fashion brand Zara has unveiled a 2020-2020 plan to boost its digital and technology capabilities during the release of its financial results for Q1 of 2020. The strategy includes growing its online business and developing an integrated IT infrastructure.

B&M: The retailer has announced its preliminary results for the 52 weeks to 28 March 2020, showing a revenue increase of 16.5%, with pre-tax profits growing by 3.2% to £252 million. It added that trading during the Covid-19 lockdown had also remained strong despite the economic uncertainties of this period.

Beyond Meat: The plant-based meat company has announced the official opening of its first EMEA manufacturing facilities in the Netherlands; the Zandbergen co-manufacturing facility in Zoeterwoude. The facility is the first outside of the US to handle Beyond Meat's innovative approach to texturising plant proteins.

Social responsibility: Social responsibility and sustainability are key considerations for shoppers, and a critical factor in driving eCommerce and omnichannel sales for manufacturers and distributors, a study by Akeneo has found. In a survey, 61% said product information relating to areas such as ethical manufacturing, sustainable or organic materials is a top priority for purchasing decisions.

Wednesday 10 June 2020

Covid-19: UK Prime Minister, Boris Johnson, confirmed the announcement last night by Business Secretary Alok Sharma that retailers will be able to reopen from Monday 15 June providing they follow Covid-19 guidelines. During the daily briefing, he said that the UK was meeting the five tests set out in order for lockdown restrictions to be eased in accordance with the roadmap laid out last month.

Johnson added that outdoor attractions, such as outdoor cinemas, safari parks and zoos, will be allowed to reopen on Monday. He also announced a further easing of social distancing restrictions, in which people living alone and single parents in England will be able to stay at one other household from Saturday.

Morrisons: The supermarket has launched a website for its clothing brand Nutmeg, allowing customers to order items from the range without visiting a store.

Google: The tech firm is partnering with WWF Sweden to develop an environmental data platform to encourage the fashion industry to make more responsible sourcing decisions. The platform aims to give brands a detailed view into the use of raw materials in the manufacturing and supply chains, hopefully leading to more sustainable practices.

Monsoon and Accessorize: Monsoon and Accessorize have been purchased by Adena Brands Ltd. following the news last night that the brands had gone into administration as a result of pressures of store closures from Covid-19. The deal will enable the retailers to continue trading.

Ocado: Ocado’s CTO has said the online delivery company has been able to continue its research into automation and robotics during the Covid-19 using its simulation environment. During crisis, its researchers have been able to use the simulation environment to continue research whilst at home.

THG: The Hut Group has reported sales were up 24% to £1,140 million and EBITDA up by 22% to £111 million for the year ended 31 December 2019. These figures were helped by recent acquisitions.

Covid-19: Fashion retailer QUIZ has outlined plans to restructure its store portfolio in light of changing consumer behaviour during Covid-19, including a shift to eCommerce. It is putting the store part of business into administration, although expects to renegotiate the lease arrangements for the majority of the standalone stores.

Covid-19: Leading central London property owner Shaftesbury has initiated discussions with its 800 retail and other tenants over reconfiguring lease agreements that take into account a more challenging climate in central London as a result of Covid-19.

Tuesday 9 June 2020

Covid-19: The UK Business Secretary, Alok Sharma has confirmed non-essential retailers can open stores from Monday 15 June during the daily press briefing.

Covid-19: The Covent Garden shopping precinct is reopening from 15 June, and a number of beauty and luxury retailers there are bringing in a range of digitalised customer service initiatives to enable consumers to shop safely.

Gap: The retailer has purchased 73 new robots for use in its US warehouses, to support picking and sorting. This will bring its total fleet of sorting robots up to 106 in its distribution centres.

Sosander: The online fashion retailer has said it expects to report revenue of at least £9 million for the 12 months to 31 March 2020, which would represent a 100%-plus increase in income year-on-year.

Covid-19: The BRC-KPMG Retail Sales Monitor for May shows there was a 60.2% rise in online non-food sales. However, overall retail sales fell by 5.9% in this period as retailers continue to struggle during the lockdown.

Monday 8 June 2020

IT: A survey by Boomi suggests retailers’ efforts to modernise their IT systems are being hampered by budgetary restrictions and lack of technical knowledge. This is becoming an increasingly important area for retailers given the shift to eCommerce during Covid-19.

Tesco: The UK’s Financial Reporting Council has ended a five-year investigation into a £250 million overstatement of the supermarket’s profit that was announced in September 2014.

Covid-19: Luxury fashion and accessories brand Mulberry has launched a consultation process which is set to result in a 25% reduction in its headcount. The move comes as it looks to manage its operations and cost base to reflect new market conditions caused by the coronavirus crisis.

Libiamo Wines: The Italian wines e-tailer has launched a new website, and is eying multichannel opportunities as it maps out further growth.

AO: UK-based electricals e-tailer AO has opened the doors to its new warehouse, in Crewe, and the company said the search continues for more capacity to support its growing distribution network.

Friday 5 June 2020

Covid-19: The UK arm of fashion retailer Victoria's Secret has fallen into administration, putting more than 800 jobs at risk, it has been announced. Administrator Deloitte said there would be no immediate redundancies as it tries to find a buyer for the chain.

Covid-19: New figures from BDO’s latest monthly tracker showed that UK online retail sales were up by 129.5% year on year in May. however, overall discretionary spend fell by nearly a fifth.

Covid-19: Clothing retailer Gap has reported a surge in online sales amid an overall year-on-year fall of 43% during the first fiscal quarter ending 2 May 2020.

Thursday 4 June 2020

UK Finance: Over half of all transactions were made by card last year for the first time, according to new data from UK Finance. This was driven by a growing preference for contactless payments and online shopping, which have risen further during Covid-19.

Tommy Hilfiger: Daniel Grieder has stepped down from his role as CEO at Tommy Hilfiger after 23 years in senior roles at the company. But the retailer insists it will sustain its focus on digital under the leadership of new CEO Martijn Hagman.

Covid-19: John Lewis and Waitrose are offering their members free virtual workshops focused on health and wellbeing, with the new programme launched this week by the retailers’ in conjunction with health and life insurer Vitality.

Covid-19: Spar International CEO, Tobias Wasmuht, is predicting more online retail development at the convenience chain. He noted that the retailer has launched online retail in an additional 12 markets in the last three months alone.

Covid-19: Debenhams has announced it is preparing for the reopening of the vast majority of its UK stores, starting next week in Northern Ireland. In England, 50 stores will open on 15 June with the rest to follow later in the week, in line with government advice.

Wednesday 3 June 2020

RFID: Finland-based oil company Neste has opened a fully automated Easy Deli store at a petrol station in Helsinki. The store uses RFID technology to allow consumers to scan all purchases at once, for example, through a shopping bag or a backpack.

Covid-19: A survey from Intu has found that over 60% of consumers actively encourage the use of tech-based Covid-19 safety measures in shopping centres when non-essential shops re-open from mid-June.

Booths: The UK grocery chain will be implementing Logile software as part of a shift towards using more automation in its operations.

Three: The mobile network has seen a substantial improvement in its online customer experience since its partnership with Yext, in which it has integrated the search experience cloud firm’s ‘Answers’ product on its website.

Snapchat: The social media firm has launched Dynamic Product Ads (DPAs) in the UK, allowing online retailers to automatically create ads to a global audience in real-time. Amongst the first brands to test DPAs in the past month are Adidas, Farfetch and Topshop, all of whom have recorded positive results.

Tuesday 2 June 2020

Farfetch: Online luxury fashion marketplace and tech platform has launched a chatbot development programme in collaboration with Portuguese universities. Co-financed by the Portuguese government aims to develop a new generation of online conversational agents for use in eCommerce.

Card Factory: The retailer is preparing to enhance its online operations and improve its multichannel proposition, with the launch of its new website. It also recorded financial results in the year ended January 2020, which showed like-for-like sales had dropped by 0.5% and pre-tax profit was down by 4.4%.

Dune: The Dune Group is the latest retailer to announce a partnership with Klarna to offer its 'buy now, pay later' option to customers. 

IKEA: The furniture retailer has partnered with global thought leader The Ellen MacArthur Foundation to help it achieve its target to become a circular business by 2030. The collaboration aims to create lasting impact on a global scale and drive transformation towards a circular society.

Zalando: The online fashion brand has set a target to reduce its carbon emissions by 80% before 2025, becoming the first online platform to have its emissions reduction targets approved by the Science Based Targets initiative. Zalando has also committed to having 90% of its key partners set science-based targets to reduce carbon emissions themselves.

Tesco: The supermarket’s chief financial officer, Alan Stewart, has revealed plans to retire in April next year, after six years in the position. It is part of a major leadership shake-up at the business, with current chief executive Dave Lewis set to step down in September.

Covid-19: Co-op is expanding robot deliveries after seeing a doubling in demand for this service during the Covid-19 pandemic. The move forms part of the grocer’s online delivery expansion during the crisis.

Monday 1 June 2020

Dobbies: The garden centre has revealed plans to open its largest store as part of an outlet village in Gloucestershire, due to open to the public in Autumn 2022. 

Covid-19: Adlo UK has fallen into administration as the business struggles from the impact of Covid-19, it has been announced. Five of the footwear retailer's UK stores have now been closed, and administrators are exploring future options for the remaining eight.

Covid-19: Hammerson shopping centre group is the latest in a flurry of retailers to announce 15 June as its intended reopening date for England flagships. 

YNAP: The luxury fashion brand has partnered with the University of Modena and Reggio Emilia to create a joint ‘lab’ dedicated to progressing the use of artificial intelligence (AI) and computer vision in the fashion sector. Visual search and virtual fitting tech improvements will be initially targeted by the collaboration, but the focus will widen over the course of the three-year partnership.

One Stop: The UK convenience chain has updated its technology support arrangements by partnering with Vista Retail Support. The collaboration will see Vista provide technology support and project services for the Tesco-owned retailer’s estate of 900+ stores across the UK.

Ted Baker: The fashion retailer has announced a major new strategy shaped by a “digital first” mentality, after reporting an annual loss of £80 million. It also said it intends to raise approximately £95 million by selling new shares in the company to help enable it survive the Covid-19 crisis.

Covid-19: Grosvenor Europe has unveiled plans for the re-opening of the Liverpool ONE shopping centre, with non-essential retail stores allowed to re-open from 15 June. It revealed a number of new safety measures that are being introduced to help keep customers safe during the ongoing Covid-19 pandemic.

Covid-19: Primark has announced it is working on reopening its 153 stores in England on 15 June, in line with the UK government’s lifting of lockdown restrictions. Primark owner, Associated British Foods, said it will take health and safety learnings from its reopened stores in parts of Europe and the US where measures have already been eased.

Liverpool FC: The English Premier League football club has launched its first eCommerce store in Japan, enabling supporters in the region to purchase official merchandise.

Sainsbury’s: The supermarket chain has announced changes to its leadership team. On the first day of new CEO, Simon Roberts, Clo Moriarty has been appointed to the new role of retail and digital director, and Chief marketing officer, Mark Given, has also been promoted to the operating board.