Essential Retail Features

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Inside JD.com’s drone strategy

Inside JD.com’s drone strategy

Essential Retail speaks to JD.com about how it is using drones to deliver eCommerce orders to rural villages in China.

How can emotionally intelligent AI improve CX?

How can emotionally intelligent AI improve CX?

Expert panel suggests the potential is huge for AI, yet true advances remain some way off

Vending and reverse vending: the next big retail tech market?

Vending and reverse vending: the next big retail tech market?

For environmental and convenience reasons, vending machines and reverse vending technology are in vogue – providing opportunities for retailers and tech suppliers alike.

What technology is Jack Wills using online?

What technology is Jack Wills using online?

Lynsey Munn, global online trading manager at Jack Wills, details the technology helping the retailer upgrade its website and keep customers coming back.

Dixons Carphone admits data breach affected 5.9m cards

Dixons Carphone admits data breach affected 5.9m cards

The UK’s biggest electricals retailer Dixons Carphone admits data breach impacting the payment cards of millions of its customers.

The blockchain retail revolution picks up pace

The blockchain retail revolution picks up pace

Essential Retail takes a look at blockchain technology and the quiet but increasingly important role it is playing in the retail sector

Moss Bros using proximity marketing tech to drive store traffic

Moss Bros using proximity marketing tech to drive store traffic

UK retailer Moss Bros has been converting customers and connecting with loyal shoppers using proximity marketing technology.

How kids' clothing retailer Carter's added supply chain agility

How kids' clothing retailer Carter's added supply chain agility

US-based kids and baby clothing retailer Carter’s improves forecasting and inventory management with new agile planning technology.

How Sky uses AI to create personalised content recommendations

How Sky uses AI to create personalised content recommendations

Essential Retail chats to Sky to learn how customer-facing organisations that use data must create a genuine value exchange for this information.

Video: You SpinMe right round, baby, right round

Video: You SpinMe right round, baby, right round

Essential Retail takes a closer look at how retailers like Schuh are creating 360-product imagery using SpinMe's technology.

The price is right: How Bonprix uses dynamic costing to improve margins

The price is right: How Bonprix uses dynamic costing to improve margins

German retailer, Bonprix, uses an algorithm to constantly recalculate the price of its products

Retailers 'dancing with the devil' by working with Amazon

Retailers 'dancing with the devil' by working with Amazon

Should retailers work with Amazon to increase their online presence, or should they diversify and emulate Amazon’s best bits?