Essential Retail Features

Graduation day: Burberry's data academy bears first fruit

Graduation day: Burberry's data academy bears first fruit

Burberry's inaugural data academy has upskilled staff with coding skills, and now the programme is expanding across different departments.

Waitrose and John Lewis: 5 key aspects of the new strategy

Waitrose and John Lewis: 5 key aspects of the new strategy

John Lewis Partnership stes out plans to make £400 million profit in five years' time, as part of sweeping changes to the organisation.

Fenwick’s lockdown journey to eCommerce growth

Fenwick’s lockdown journey to eCommerce growth

Fenwick’s digital director describes how the retailer pivoted its online operations during lockdown.

Biscuiteers on the importance of staying connected

Biscuiteers on the importance of staying connected

The baking company used Facebook’s Workplace to reduce silos in its business between frontline retail, production and HQ staff

Keeping the wheels spinning: how cycling company Saddleback enhanced its backup

Keeping the wheels spinning: how cycling company Saddleback enhanced its backup

The business installed a data recovery system to ensure the information crucial for its day-to-day running was securely backed up

Ocado Solutions CEO discusses approach to pandemic and beyond

Ocado Solutions CEO discusses approach to pandemic and beyond

Speaking during the World Retail Congress, Luke Jensen, CEO of Ocado Solutions reveals the online grocers growth plans amid surging demand.

Mary Portas on the new kindness economy

Mary Portas on the new kindness economy

The retail guru discusses the way the pandemic has permanently shifted how we consume.

World Retail Congress: how to accelerate eCommerce

World Retail Congress: how to accelerate eCommerce

The pandemic created an unprecedented demand for online sales. Zalando, Ahold Delhaize and Crate and Barrel discuss the ways it has permanently changed the face of their businesses.

Tesco’s response to sustained eCommerce demand

Tesco’s response to sustained eCommerce demand

Tesco's chief technology officer, Guus Dekkers, outlines the supermarket's response to the Covid-19 pandemic.

Positive change: how fashion is using tech for sustainability

Positive change: how fashion is using tech for sustainability

Burberry and My Wardrobe HQ discuss the ways Covid has made the sector more innovative but why It still has a long way to go when it comes to sustainability

H&M on using AI to become a data driven company

H&M on using AI to become a data driven company

The retailer has made rapid developments within its AI function over the last few years, a key part of its transformation plans to adapt to changing demand.

How M&S cut costs building a natural language processing platform

How M&S cut costs building a natural language processing platform

The retailer improved customer service when it replaced its legacy phone system with custom-built, multi-cloud automation