Customer Experience Exchange for Retail

Leading the discussions on the future of retail in the UK

The Customer Experience Exchange for Retail will bring together 80 C-level & VPs/Directors of CX, Marketing and eCommerce from Fortune 500 retailers to meet, discuss and share best practice to improve the future of retail CX. 

Alongside cutting edge sessions, attendees will have the exclusive opportunity to meet with innovative, future thinking CX solution and technology providers - join the discussion today to:

  • Hear inspirational stories which allow you to deliver an exceptional experience in-store that is translated seamlessly across your eCommerce platforms
  • Stay competitive and stay ahead by examining the latest CX technology innovations
  • Learn from some of the fastest growing retailers in Europe
  • Discover the practicalities of maximising the value of your bricks and mortar assets in the face of increasing online spend
  • Link data across all channels to gain a single view of the customer
  • Leverage your customer experience strategy as a growth enabler for your business

Email or call +44(0)207 368 9484 to receive a copy of the latest 2018 agenda. 

2018 Speakers included:

  • Kamal Bal, Global Director of Digital Customer Experience, Avon
  • Melanie Kleeman, Head of Customer Experience, IKEA 
  • Henry Swift, Chief Customer Officer, Steinhoff UK
  • Mark Billingham, Group Customer Service Director, Shop Direct
  • Angela Porter, Head of Marketing, Dunelm
  • Deborah Womack, CRM Strategy Director, Omni-Channel Europe Ralph Lauren


“An interesting mix of insights from retailers and service providers in the area of customer centricity and a great opportunity to network” Head of User Experience - Otto Group

“My second time attending an Exchange event and I continue to be impressed with the host team’s ability to create an ideal environment for rich conversations, personal network expansion and access to industry leading products & services. Well Done!” Director of Customer Experience – QVC

“Thought provoking and allowed me great opportunities to network and learn” Head of Service Leadership - Tesco

Further information about the speakers, agenda and attending as a delegate or a solution provider can be found at 

For more information or to register:

Tel: +44 207 368 9484