Customer experience may be the latest retail buzzword, but it certainly isn’t going anywhere. Retailers are having to work even harder to attract fickle customers back to their brands.
When Facebook started gaining traction, many thought it would just be a phase. But well over a decade later, social media is here to stay and an even bigger beast than we could have ever imagined.
Retailers are right to be concerned by the canabalisation of eCommerce – headlines predicting the coming retail apocalypse just keep coming and coming.
Kantar Retail's VP of eCommerce and digital insights, Malcolm Pinkerton, takes a look at how location-based technologies can help create a frictionless shopper journey.
Malcolm Pinkerton, research director for eCommerce at Planet Retail, offers a brief summary of his mobile payments presentation from RBTE 2015. The disruptors are being disrupted, he says.
What are the online retail and digital shopping trends in Russia and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
What are the online retail and digital shopping trends in France and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
What are the online retail and digital shopping trends in Italy and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
What are the online retail and digital shopping trends in Germany and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.