Customer experience may be the latest retail buzzword, but it certainly isn’t going anywhere. Retailers are having to work even harder to attract fickle customers back to their brands.
When Facebook started gaining traction, many thought it would just be a phase. But well over a decade later, social media is here to stay and an even bigger beast than we could have ever imagined.
Retailers are right to be concerned by the canabalisation of eCommerce – headlines predicting the coming retail apocalypse just keep coming and coming.
In this webinar, we will discuss how retailers can attract and retain talented technology workers in an ever-increasing digital world.
Analysing Walmart's investment in Flipkart, which expands its presence in India.
Malcolm Pinkerton, VP at Kantar Retail, discusses how retailers need to shake up their digital offering to stand out from the crowd.
Malcolm Pinkerton, VP at Kantar Retail, takes a look at why retailers need to think about trading into Asia with Alibaba.
Kantar Retail's VP of eCommerce and digital insights, Malcolm Pinkerton, takes a look at how location-based technologies can help create a frictionless shopper journey.
Malcolm Pinkerton, research director for eCommerce at Planet Retail, offers a brief summary of his mobile payments presentation from RBTE 2015. The disruptors are being disrupted, he says.
What are the online retail and digital shopping trends in Russia and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
What are the online retail and digital shopping trends in France and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
What are the online retail and digital shopping trends in Italy and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
What are the online retail and digital shopping trends in Germany and how does the country's adoption of retail technology differ to other nations? Planet Retail's Malcolm Pinkerton has his say.
Planet Retail's research director Malcolm Pinkerton gets to the heart of what retailers must do to keep the modern shopper happy.
Planet Retail's research director Malcolm Pinkerton says the rules of customer loyalty have changed, with retailers required to provide real-time promotions and much more personalised messaging.
