Essential Retail Comments

Let your emotions run free

Let your emotions run free

Leading Edge Forum explores the missing link in understanding today’s retail customers.

The CMA’s lack of digital foresight on the Sainsbury's-Asda forecourt

The CMA’s lack of digital foresight on the Sainsbury's-Asda forecourt

Somo takes a look at the blocked Sainsbury’s – Asda merger and asks if the CMA considered digital technologies when making its dramatic decision?

Returns may cost retailers millions, but “blacklisting” customers is far more damaging

Returns may cost retailers millions, but “blacklisting” customers is far more damaging

Worldpay takes a look at how a good returns policy can give retailers a competitive advantage.

Can high-street retailers use CVAs to re-think their property goals in the eCommerce world?

Can high-street retailers use CVAs to re-think their property goals in the eCommerce world?

Law firm Joelson examines whether CVAs are the best way for high-street retailers to get back to fighting fit in order to compete with eCommerce competition.

Dirty Dancing and rotten reviews: how marketplaces are putting customers in a corner

Dirty Dancing and rotten reviews: how marketplaces are putting customers in a corner

Bazaarvoice takes a look at Amazon’s questionable bundled online ratings and examines how important it is to continue to manage customer reviews.

Forget the AR/VR hype – it’s time to get the basics right

Forget the AR/VR hype – it’s time to get the basics right

Greenlight Commerce examines why retailers shouldn't become distracted by AR and VR

Beyond the hype of voice search

Beyond the hype of voice search

Savvy shares some key findings on the evolving role of voice technology.

Making it rain: How retailers can use the weather to their advantage

Making it rain: How retailers can use the weather to their advantage

I don't care what the weatherman says, When the weatherman says it's raining.

Are retailers missing a virtual opportunity?

Are retailers missing a virtual opportunity?

Periscope asks whether retailers are doing enough to take advantage of AR and VR.

‘Ok Google- tell me about voice search’: how retailers are talking to customers

‘Ok Google- tell me about voice search’: how retailers are talking to customers

Google takes a look at how Asos is making the most of people talking to machines.

Shop ‘til 5G drops

Shop ‘til 5G drops

Deloitte takes a look at the imminent arrival of 5G and how it will provide a boost to retail.

Thought GDPR was complex? Get ready for SCA

Thought GDPR was complex? Get ready for SCA

Stripe outlines how retailers should approach the impending SCA / PDS2 regulations - don't leave it as late as GDPR!

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