Essential Retail Big Interviews

Video interview: Made.com’s commercial director, Annabel Kilner

Video interview: Made.com’s commercial director, Annabel Kilner

Essential Retail interviews Made.com's commercial director, Annabel Kilner, at its latest pop-up in East London.

Interview: Five tech talking points from Specsavers' transformation

Interview: Five tech talking points from Specsavers' transformation

Specsavers is halfway through a multi-year tech transformation programme. Global CIO Phil Pavitt talks us through the challenges as the complex project enters "the hard yards".

RBTE 2017 interview: Tesco's Paul Wilkinson on IoT experimentation

RBTE 2017 interview: Tesco's Paul Wilkinson on IoT experimentation

Tesco is investigating ways the Internet of Things can help enhance the shopping journey for its customers. Tesco Labs' Paul Wilkinson talks online shopping automation and connected devices.

Video interview: Casper CEO on its first UK store

Video interview: Casper CEO on its first UK store

Essential Retail sits down with mattress e-tailer, Casper, to learn more about its first UK store in London.

Interview: The Foschini Group trialling 'deliver to me' service

Interview: The Foschini Group trialling 'deliver to me' service

The South African parent company of Phase Eight and Whistles is trialling a new delivery service in its home country that takes the product straight to a person using GPS.

Video interview: Bloom & Wild boss on digital strategy

Video interview: Bloom & Wild boss on digital strategy

Essential Retail chats to Bloom & Wild's CEO, Aron Gelbard, to discuss mobile and future strategies for the start-up florist e-tailer.

Interview: Aligning two IT philosophies at Dixons Carphone

Interview: Aligning two IT philosophies at Dixons Carphone

Simon Post, the ex-CTO at Carphone Warehouse now heading up the Dixons Carphone group's Connected World Services division, talks IT integration and in-store tech when two retail beasts join forces.

Interview: Zalando's head of mobile product Nuzhat Naweed

Interview: Zalando's head of mobile product Nuzhat Naweed

Zalando's mobile boss Nuzhat Naweed maps out how the online fashion retailer has achieved 21.5 million app downloads, and why she's closely watching developments in voice-activated search and shoppable video tech.

Big Interview: Asda's push to be a 'world-leading' PUDO player

Big Interview: Asda's push to be a 'world-leading' PUDO player

Paul Anastasiou is leading the drive to grow Asda's ToYou third-party collect and returns service. He tells Essential Retail the programme is gaining momentum and picking up partner brands, supported by a sophisticated tech toolkit.

Big interview: Made.com founder Ning Li

Big interview: Made.com founder Ning Li

Made.com co-founder Ning Li on why international expansion has become more important for the retailer following the UK's decision to leave the EU and why his employees are encouraged to use Facebook at work.

Video: PetsPyjamas CEO on pop-up shops

Video: PetsPyjamas CEO on pop-up shops

PetsPyjamas CEO, Gracia Amico, speaks to Essential Retail about its first ever pop-up shop.

Interview: How AO.com uses tech to improve CX

Interview: How AO.com uses tech to improve CX

AO.com director of customer experience, David Atherton, reflects on the retailer's use of technology in the contact centre and how automation is set to transform the customer experience.