Essential Retail Big Interviews

Big Interview: Majestic MD on delighting customers through personalisation

Big Interview: Majestic MD on delighting customers through personalisation

Majestic Wines MC, Josh Lincoln, shares details on the painful replatform of its website, which finally allows the retailer to start creating fun new features for customers centred around personalisation.

Big Interview: Brian McBride on digital disruption

Big Interview: Brian McBride on digital disruption

Essential Retail chats to Asos and Wiggle chairman, Brian McBride, to learn what retailers need to do in the next step of their digital transformation journey.

Marks & Spencer proves the business benefits of continuous improvement

Marks & Spencer proves the business benefits of continuous improvement

M&S shares ideas for best practice and continuous improvement within its IT department

Big Interview: Retailers need to stop “just selling stuff”

Big Interview: Retailers need to stop “just selling stuff”

Essential Retail speaks to Howard Saunders, retail futurist and founder of 22nd&5th, who thinks retailers should create welcoming spaces for customers.

Eastern promises: How Belarus’ largest food retailer built its eCommerce business

Eastern promises: How Belarus’ largest food retailer built its eCommerce business

Andrei Matsiavin, head of business strategy E-dostavka, discusses online shopping in the former Soviet nation.

Boden: Digital transformation is an organisation-wide phenomenon

Boden: Digital transformation is an organisation-wide phenomenon

Digital leaders need to find a careful balance between people, processes and technology when using digital for business transformation.

Big Interview: Dixons Carphone on how to make retail truly seamless

Big Interview: Dixons Carphone on how to make retail truly seamless

Essential Retail catches up with Kash Ghedia, head of technology at Dixons Carphone to learn how technologies like ESL and AI are set to transform in-store customer experience.

Q&A: Gymshark on being relentless

Q&A: Gymshark on being relentless

Essential Retail speaks to Gymshark to learn how this fitness challenger brand relentlessly focuses on the 18-25 year-old market through social media.

Video: Patch on delivering urban jungles

Video: Patch on delivering urban jungles

Watch Essential Retail learn about modern online garden centre Patch.

Interview: Cote’s tech integration paves way for new loyalty play

Interview: Cote’s tech integration paves way for new loyalty play

Essential Retail speaks to Cote Restaurants’ chief financial officer, Strahan Wilson, to discuss the company’s new technology investment that will support a unique system for rewarding customer loyalty.

Big Interview: House of Fraser on becoming a next-gen department store

Big Interview: House of Fraser on becoming a next-gen department store

House of Fraser CIO Julian Burnett says IT chiefs must avoid a one-size-fits all approach when discussing with Essential Retail how the retailer intends to become the next-generation department store.

Big Interview: Philips on the impact of Black Friday

Big Interview: Philips on the impact of Black Friday

Philips chats to Essential Retail about how Black Friday crossed the pond from the US and how it now impacts peak planning for the electronics brand.