After the delivery disappointments of Christmas 2014, the retail industry is hoping it can deliver high customer satisfaction when it comes to their 2015 festive fulfilment services.

Shoppers now have plenty of choice, from click & collect and next-day delivery, and various innovations inbetween. But at Christmas, there is never a more important time to get logistics right so not to disappoint your customers. And with most retailers depending on third-party fulfilment firms, it is important to ensure that relationship works and meets festive expectations. 

Listen to editor of Essential Retail, Ben Sillitoe, and editor of Essential eCommerce, Caroline Baldwin, discuss how retailers are are preparing their logistics for Christmas peak.